Split: site is not connected with the same payment method

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to connect the site with the same payment method for automatic translation, despite following previous support instructions.
Solution:
We recommend following the steps outlined in our documentation on how to connect your sites for automatic translation. You can find the detailed guide here: Automatic Translation Subscription for Multiple Sites. If you encounter any issues during the process, please provide us with details and screenshots to better assist you.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so here: WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/split-help-me-with-my-billing-method/

Tagged: Account Issues, Exception

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 9 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
September 19, 2024 at 3:10 pm #16199855
johnD-63	005 = siteofwonder.de is not connected with the same payment method. I did what the previous support told me but couldn't make it work. and I don't get that much free time to look into these issues. so, please fix these issues.
September 19, 2024 at 3:19 pm #16199914
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	You need to follow this article: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/#how-to-connect-your-sites to connect this website, too. Please provide details and screenshots if you encounter issues connecting to the website.