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[Resolved] Split: translations aren't showing while previewing them

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to preview translated pages, even though they appeared as correctly translated in the WPML editor.
Solution:
We identified that the issue was due to the parent page not being assigned for the 'integral-solutions' page. To fix this, we:
1. Switched to the English language version of the site.
2. Quick edited the 'Integral-Solutions' page.
3. Assigned 'Product' as its parent page.
This resolved the preview issue for the translated pages.

If this solution doesn't look relevant to your issue, please open a new support ticket with us.

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This topic is split from https://wpml.org/forums/topic/translations-stuck-and-spinning-endlessly/

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This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 2 months ago.

Assisted by: Prosenjit Barman.

Author Posts
November 22, 2023 at 12:49 pm #14897571

joand-9

Hi Prosenjit,

we have followed all your instructions and have sent the pages to translate. However, when we try to previsualize them it seems they are not recognized, as if they didn't exist, although the wpml editor show them as correctly translated.

We have removed the translations in order to let you make the process from the beginning and see the issue. The pages to translate are the following:

hidden link
hidden link
hidden link
hidden link

Please, let us know how how to fix it as soon as possible.

Best regards,

Joan
November 23, 2023 at 7:31 am #14904027

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello Joan,
I hope you're doing well.

I've thoroughly investigated and pinpointed the primary reason behind the problem. The main cause was that the parent page had not been assigned for the "integral-solutions" page.

To resolve this, I switched to the English language version, quick edited the 'Integral-Solutions' page, and then assigned 'Product' as its parent page[Screenshot: hidden link ]. This action effectively resolved the issue.

Please let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit