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[Resolved] String "Remove filters" is translated but not correct on button

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate the 'Remove Filters' button text on their website from English to German using WPML with Elementor. The text should change to 'Filter entfernen' when the site is viewed in German.
Solution:
We recommended adding custom XML configuration to ensure the string can be translated. Here are the steps we followed:
1. Navigate to WPML >> Settings > Custom XML Configuration section and add the following XML:

<wpml-config><br />  <elementor-widgets><br />    <widget name="jet-smart-filters-remove-filters"><br />      <fields><br />        <field>remove_filters_text</field><br />      </fields><br />    </widget><br />  </elementor-widgets><br /></wpml-config>

2. Open the default language page for editing and make a minor change to the title, then update the page to refresh the translation.
3. Revert the change and update the page again.
4. Open the German translation in WPML Advanced Translation Editor, add the translation for 'Remove Filters', and press the Complete translation button.

Please check if the translation now appears correctly on the frontend. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Last updated by thomasG-103 1 week, 6 days ago.

Assisted by: Noman.

Author Posts
April 24, 2025 at 10:11 am #16963662

thomasG-103

Background of the issue:
I am trying to change the text displaying on a button from English to German on this page: hidden link. The 'Remove Filters' button text should read 'Filter entfernen'.

Symptoms:
The 'Remove Filters' button text appears as 'Remove Filters' even when I change to German display. It should read 'Filter entfernen'.

Questions:
Why is the 'Remove Filters' button not displaying the translated text 'Filter entfernen'?
Is there a specific setting in WPML that I might be missing to ensure the button text is translated?
April 24, 2025 at 10:50 am #16963876

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you
April 27, 2025 at 8:09 am #16971990

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for providing the login details. Could you please upgrade my user role to Administrator so that I can access the site dashboard and debug this issue.

Thank you for your cooperation

April 27, 2025 at 6:24 pm #16972650

thomasG-103

Hi Noman,

I'm so sorry. Of course I should make your role Administrator! I have just the role of WPML_Admin correctly. My apologies for causing this delay.

All the best!
Tom G
April 28, 2025 at 8:46 am #16973775

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for upgrading my user role. I noticed the "Remove Filter" text was added using Elementor. Strings added via page builders can be translated either with the WPML Translation Editor or the default WP editor.

I tried translating it with the WPML Translation Editor, but the string wasn’t available. So, I followed these steps:

1. Added the following XML under WPML >> Settings > Custom XML Configuration section:

<wpml-config>
  <elementor-widgets>
    <widget name="jet-smart-filters-remove-filters">
      <fields>
        <field>remove_filters_text</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

2. Opened the default language page for editing:
hidden link

3. Made a small change to the title and updated the page to refresh the translation.

4. Removed the change and updated again.

5. Opened the German translation in WPML Advanced Translation Editor.

6. Added the translation and pressed the Complete translation button.

Now, the translation appears correctly on the frontend. Could you please check and confirm?

Thank you for your cooperation

Edited German translation.jpg
Remove filter text translation.jpg
German translation frontend.jpg
April 28, 2025 at 4:25 pm #16975803

thomasG-103

Wow Noman, that was quite a fix! Since you did it, I was also able to do the Spanish and Italian translations.

I'm a little nervous about the complexity of the solution, but glad that you did it. Thanks for your help!!

Tom G