Hello There,
Thanks for contacting WPML Support. Sorry for the delay in responding due to the weekend.
I understand the issue you're having. When I attempted to access your site to examine the issue further, I consistently encountered a 500 error.
However, let's try a possible solution. Please follow the steps mentioned below and check if that helps to solve the issue.
- Please go to "WPML > String Translation".
- Scroll down to the end and you'll see a link named "Translate texts in admin screens". Click on that.
- Search for the text that you want to translate
- If that text appears in the result, select that text and Add it to String Translation.
- Please go to "WPML > String Translation" and include the translation for that text.
Sorry for a late answer, I certainly had a 500 error that broke the site and had to arrange that before repying. I think I found the texts in Swedish that is the Master language of the site. However, the problem is that French is showing on the Swedish version o the check out.
When I follow the steps you give me I see that the texts have locked state with the following text : "Registered and locked : This setting is locked by a WPML configuration file." (see attached). Does that give you some idea of what is the problem?
If you're seeing “Registered and locked” for a certain field in the Admin screen, it means that the string is already registered by the theme or via an XML configuration file. They should appear on the "WPML → String Translation" page so that you can translate them.
On the String Translation section, please search for the French text that is showing on Checkout. If that text appears in the result, please check and make sure that the Swedish translation is added properly for that text.
Thanks for your reply. I followed your recommendations and I think I found the strings when searching on the French text :"Payez avec votre carte bancaire avec Stripe.". They are translated correctly, but the French text is still appearing on the Swedish page in the frontend. Here is for example the strings for "Pay with your credit card via Stripe." :
woocommerce-gateway-stripe Pay with your credit card via Stripe.
admin_texts_woocommerce_gateways stripe_gateway_description Pay with your credit card via Stripe.
They are both set up correctly in the 3 languages EN, FR and SV
Can it be the “Registered and locked” that is forcing the French text to the Swedish page? It's only 2 phrases, but it's very frustrating not to be able to get the right language.
The "registered and locked" shouldn't cause the issue. As mentioned in my previous response, it indicates that the plugin author has registered that string for translation within the WPML config file.
However, as the issue persists, a closer inspection will be required to understand the root cause of the issue. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.
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Hi Marcel,
Thanks for your reply ! It took me some time to do the translations but it finally went fine. My initial webmaster was French and did errors mixing French as being the Master language, it is probably causing these problems. Thanks to you and have a nice evening !
BR,
Henrik Tauson
