[Assigned] The Wooocommerce lateral menu in My Account is not shown in the Spanish version

While one of my teammates is handling your ticket, I’ll share some initial debugging steps you can try.

Have you tried removing the My Account page and translating it again?
1. Go to Pages → All Pages.
2. Switch to the Spanish version and delete the page.
3. Empty the trash to remove it completely.
4. Re-translate the page from the default language.

If the issue persists, please let us know if you have applied any specific settings to this page — for example, adjustments using your theme options or a plugin.

Hi,

I'll continue to help you with this issue.

Please note the following as it is essential for the sake of supporting you.
I can see your site hidden link, I get the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error with these details: Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
Please see the attached screenshot. I tried with another browser and the same happens.

Please proceed with the following.

We suspect a collision with the theme or another plugin might cause this problem. If possible, get your site into a minimum environment, switching to the default WooCommerce theme Storfront and having no plugins activated except WPML.

First, you must check if the problem persists when just the theme is switched to the https://wordpress.org/themes/storefront/ theme. If it persists, deactivate all plugins except WPML and its add-ons and WooCommerce without any extensions. Then, please check if the problem persists. If it does not continue, start by activating the plugins individually and checking when the issue comes back, then report to me which plugin was the culprit.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

If this does not help to lead to the problematic plugin, please correct the problem on your site (ERR_SSL_VERSION_OR_CIPHER_MISMATCH) and give me access to it.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.