[Closed] Tools in translation management is not loading

Hi,

Before your ticket is assigned to one of my colleagues, I'd like to guide you through some initial debugging steps to expedite the support process.

Could you please follow the below steps and see if this resolves your issue:

1. Please try to clear all sorts of cache and try another browser and see it this resolves your issue.

2. If the issue persists, kindly perform the following steps to isolate the cause of the issue:

- Please take a complete backup of your site first for safety reasons.

- Deactivate all plugins except WPML.

- Switch to the default WordPress theme like Twenty Twenty-One.

- If the issue is gone, reactivate each plugin one by one to identify the one causing the issue.

- If the issue persists even in the minimal environment, enable error reporting on your site to examine the latest error log. To do so, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Replace it with the following code:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
 
define( 'SCRIPT_DEBUG', true );

After adding the above code, please try to reload the Tools tab again, and check if it generates a debug.log file in the wp-content directory. Please share its contents with me.

3. Please go to WPML >> Support page and click on the "Error logs" under Advanced Translation Editor and provide me a screenshot of the top few entries.

Thank you