tools / invoice not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to download translation invoices as the interface disappears when they click on it. This issue does not occur on other sites, only on the real.org site.
Solution:
We recommend the following steps to identify and resolve the issue:
1. Create a full backup of your website.
2. Disable all plugins except for WPML and its add-ons.
3. Check if the issue still occurs.
4. If the issue is resolved, reactivate your plugins one by one, checking after each activation to see if the issue reappears. This will help identify the plugin causing the issue.
5. If the issue persists with non-WPML plugins disabled, switch to a default theme like TwentySeventeen and try to recreate the issue.
It is best to perform these steps in a staging (testing) environment if possible.

In the meantime, we have sent an email to the client with all the invoices to provide immediate assistance.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 22, 2024 at 5:17 am #15209322
Jasmin	Need to download translation invoices but the whole thing disappears when I click. Please see hidden link I checked other site but it works. I don't know why it doesn't work with real. org site.. Thanks Jasmin
January 22, 2024 at 11:28 pm #15213808
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Jasmin. This could be caused by an incompatibility between WPML and (at least) one of the active plugins. You could try to go through the compatibility steps below if you want to investigate this on a deeper level but it might fix on its own after some new upcoming updates from WPML or the active plugins. I will leave the compatibility test steps below (I think you might already be accommodated with them) but I also sent you an email with all the invoices so that you have them and this way, we can get this resolved super quickly. You can try the following steps so that we can test for a compatibility-related issue: - create a full website backup  - disable all plugins except WPML and its add-ons  - check if the issue is happening again  - if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue If the issue happens even with the non-WPML plugins disabled: - leave all the non-WPML plugins deactivated  - switch to a default theme like TwentySeventeen  - try to recreate the issue now If you have the chance, it would be best to do this in a staging (testing) environment. Mihai Apetrei
January 29, 2024 at 1:38 pm #15238534
Jasmin	checking..
January 29, 2024 at 1:39 pm #15238538
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Not sure if you had the chance to see my email. Hope that you received them. Mihai