Translation in TH language stuck for hours

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This topic is split from https://wpml.org/forums/topic/add-new-language-estimation-of-price/

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: ATE

This topic contains 5 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author	Posts
October 2, 2023 at 1:50 am #14494005
steveD-17	Hi, there is somes issues on my website. 2 translation in TH language stuck for hours. you can see it ? you can fix it ? after translate everything i see theses pages are empty, do you know why and what happen ? can you fix this ? hidden link hidden link hidden link here translation is not good hidden link
October 2, 2023 at 1:56 am #14494007
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Checking on our server, I see the translations from English to Thai are completed. Can you please recheck this? For the issue with automatic translation, I see the content is translated and displayed as well in the frontend. Here are some screenshots hidden link hidden link Can you please share some screenshots of the issue on your end? Look forward to your reply. Thanks
October 8, 2023 at 2:09 am #14533675
steveD-17	Im in Holliday now I don’t have a computer you can see on screenshot. Still the same now..
October 9, 2023 at 1:31 am #14535619
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Look forward to your reply. Thanks
October 11, 2023 at 3:49 am #14554555
steveD-17	i give you access many times can't you save it for not make losing one week every time ?
October 11, 2023 at 6:41 am #14555353
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Sorry, I don't see you've shared the credentials with me so I checked on other tickets and got the credentials. After logging in, I see there are two posts that are not translated into the Thai language completely: hidden link hidden link Then I do some steps below to translate them: 1. Go to WPML > Support > Troubleshooting > Click on the button "Cancel in-progress automatic jobs". 2. Try to translate the post again with automatic translation but the credits run out (please complete the outstanding payment for Pay As You Go later). Then I go to WPML > Settings > Translation Mode > Switch to "Translate What You Choose". 3. Translate two posts and complete them > Everything works properly. Look forward to your reply. Thanks

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