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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 1 day, 5 hours ago.

Assisted by: Kor.

Author Posts
January 8, 2025 at 6:29 pm #16574445

jasonM-30

Background of the issue:
I am trying to translate my WooCommerce products into English on my website hidden link using WPML. I noticed a bug affecting all the products on the English side of our website.

Symptoms:
I attempted to update the translations via WPML, but it wasn’t working. I deleted the English products entirely, hoping to retranslate them from the translation page, but that didn’t resolve the issue.

Questions:
Could you please help me resolve the issue with translating WooCommerce products into English?

January 9, 2025 at 10:00 am #16576919

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.