Hi, one of our clients contacted us that after she changed some images on her man page (which is in Slovak language) of her site, the translated version (which is German) was just overwritten by the main language...
I tried the following copied the DE content, deleted the DE translation, created a new DE translation, i clicked "Copy content from SK" and after that i clicked "Overwrite with SK content.", after that i clicked "Translate independently" and replaced the new content with the old content... and saved the site, everything looked fine, but after changing some images on the man page, the translation was back to the main language...
If i give you a wpstaging link will it be ok, can you take a look at this problem?
I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed
Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
Hi i added SetEnvIf GEOIP_COUNTRY_CODE SG AllowCountry, could you please check if you are able to connect, if no please send me the country code from which you are trying to connect
I've checked and I can see the issue you had there.
Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?
We usually recommend the free Plugin “Duplicator” for this purpose.
If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.
If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.
Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).
Your next reply will be private, which means that only you and I will be able to see it and have access to it.
You can paste the link to the file there.
Once the problem is resolved I will delete the local site.
I apologize for the delay. Please allow me to escalate this to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.
Could you check the code and remove the full stop that I accidentally copied over? Then, try translating the contents and see if it fixes the issue you had there.
Hi, works great, so the solution is to add the code to wp-config.php, is this the only thing to add or do i need to make some changes in the settings of the plugin?
Just add the code into wp-config.php to fix it. Since it's working for you now, my mark this ticket as resolved. Feel free to contact us again if you need anything further.
