We have an issue with automatic translation

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Tagged: Exception

This topic contains 15 replies, has 2 voices.

Last updated by Bruno Kos 1 year ago.

Assisted by: Bruno Kos.

Author	Posts
February 8, 2024 at 12:41 pm #15281287
jensK-16	We have an issue with automatic translation via WC multilingual & multicurrency, everything seems OK on translation dashboard, translation 100% completed.
February 8, 2024 at 1:40 pm #15281514
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Ok, so please try https://wpml.org/forums/topic/wp-json-wpml-tm-v1-ate-jobs-retry-error-403/#post-13915607 and then https://wpml.org/forums/topic/wp-json-wpml-tm-v1-ate-jobs-retry-error-403/#post-13918537, after this try opening hidden link translation, mark as completed and see if the issue is still there, so in a minimal environment. Let me know about your findings.
February 14, 2024 at 8:29 am #15300429
jensK-16	Unfortunately it did not do the trick. We have checked with the server administrator, and there are no ModSec/Imunify related errors on the page. I wonder why there is no slug on translation page as usual, where can the slug for translation be seen? Hope you can help
February 14, 2024 at 12:05 pm #15301889
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I asked our 2nd tier team to check this out, I will keep you posted.
February 15, 2024 at 8:00 am #15305320
jensK-16	Thank you, if you need full admin access please let me know
February 15, 2024 at 8:52 am #15305553
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	When we visit hidden link we get forbidden error, can you allow us for this also? Also please install https://wordpress.org/plugins/wp-file-manager/.
February 15, 2024 at 9:25 am #15305664
jensK-16	Yes, what was your username?
February 15, 2024 at 9:30 am #15305672
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	admin@example.com
February 15, 2024 at 10:09 am #15305808
jensK-16	OK, you have now admin capabilities + WP File manager installed
February 16, 2024 at 6:48 am #15310065
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Can you install https://wordpress.org/plugins/wp-phpmyadmin-extension/? We believe the issue may be due to wrong AMS credentials for some reason (AMS being our external system that manages website information, credits, etc) so we would like to check database for it.
February 16, 2024 at 11:25 am #15311240
jensK-16	Yes, it is now installed thank you
February 16, 2024 at 1:24 pm #15311827
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I can't seem to access it, I get 403 if I try from hidden link. But I see that you are using cPanel - can you grant us DB access only?
February 19, 2024 at 10:21 am #15317245
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I've set your subsequent response as private too - only you and WPML support will have access to these private messages, ensuring complete confidentiality.
February 20, 2024 at 7:59 am #15320794
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I get "The login is invalid."
February 21, 2024 at 7:41 am #15325603
jensK-16	I sent you the new login yesterday, but cannot see it now?