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This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 2 months ago.

Assisted by: Prosenjit Barman.

Author Posts
September 4, 2023 at 10:50 am #14335831

aryanS

I am trying to: Translate some pages

Link to a page where the issue can be seen: hidden link

I expected to see: The page in english version

Instead, I got: The page in italian version (Default)

Also I attached the logs in a screenshot

Screenshot 2023-09-04 at 12.48.37.png
September 5, 2023 at 11:29 am #14343457

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I checked the English version of the site and can see that the English contents are showing properly there. I haven't noticed any issues there. Please check this screenshot for a better understanding: hidden link

The problem you encountered might have been a result of caching. Kindly clear the caches from both the site and your browser, then recheck. I hope it will help.

The error indicated in the ATE error log usually arises when the first and last name fields for Admin users are left empty. To solve this, navigate to Users -> All Users, and update the First and Last name fields of the Admin users. Ensure you do this for your profile and for all other administrator users.

Please let me know if there is anything else if you need help with. I will be happy to assist.

Best regards,
Prosenjit

September 11, 2023 at 2:03 pm #14377013

aryanS

Hello, we solved by reseting WPML not sure what was going on but now works, thanks a lot.