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40,587 Responses to “Pre-sales Questions”

  1. Hay guys, I want to buy the plugin but Google Checkout keeps telling me you don’t ship to my address whatever I put in.

    What’s there to ship exactly? 🙂

    PayPal isn’t an option for me. Anyway I can buy with a CC, or for you to fix the problem with Google checkout?

    Cheers.

    • We dont ship anything. WPML account will be sent to your email.

      I think that Google Checkout means that it cannot charge a credit card from your country. This is very rare. Where are you from?

    • Small languages are not a problem. You can add custom languages with WPML.

      I am not sure about the theme. Normally, WPML works fine with theae themws but we disn’t teat this specific one.

      If you buy ans have any issue, we will do our best to help. If you are not happy, we can always refund your order.

  2. Hi, i have a doubt…
    in my WP, I have a theme that allow only one single navigation menu. Is it possible, for the plugin select, for each language, a different navigation menu?
    eg. I make a different menu for each language and, based on the current language, show the correct menu in navigation area?

    Thanks

    • WPML doesn’t have any interface for machine translation. You can manually copy / paste from Google translation, but it’s not integrated with WPML.

  3. Is it possible to “test drive” your plugin before buying it? I am testing wordpress as future solution for multilingual website and I am interested in your plugin.

    • Sorry, but we don’t have anything like that. You can buy WPML and if you’re not happy with it, we can refund your order.

  4. Hi, before i buy i want to be sure that is what i am looking for. i already have a website done with twenty eleven theme. my website is in french. i want to add an english version. can i use wpml on an existing website?

    i also want to know if wmpl will change the main menu? the english version should have an english menu.

    I don’t want a translator, i want to make my own change in the english pages, should i use wpml for that? at the end i want a clone of my exsiting website but in english with a language swithcer.

    thanks

  5. Hi, I would like to know if I build an Arabic site with your plug in, is it possible coz Arabic is “Right to Left” in typing the character?

    Also will your plug in suited for themeforest.net WordPress themes?
    Tks

  6. Is it possible to show/hide menu items, and plugins depending on the language?
    Let’s say my nivo slider gallery has captions, can those be translated?
    My contact page, will need to show different locations depending on the language chosen.
    If some page are missing translations can I hide them from the menu (in that language)?

    • For menus, it’s easier. You’ll have different menus per language.

      Plugins are going to be much more challenging. WordPress might load some plugins before WPML is even loaded, so the language information might not be available at that time. Anyway, it would be a big hack to tell WordPress not to load certain plugins in certain languages.

      I’m not sure about Nivo slider. There shouldn’t be a big issue, but it depends on how Nivo was coded. We can work on this together with Nivo developers, if they are interested.

      Missing pages will not appear in the site’s navigation.

  7. Hi,
    I would like to know the Database table structure and how are Translations saved in the backend. Are there any pre-set dynamic language getter methods ? (something like get_posts(‘langauge’ => ‘english’);

  8. Is it possible to use WPML on IIS 7.5. I figure out that there might be an issue with URL rewriting. Before we purchase we would like to know if there is a workaround. We need IIS, no Apache.

    Thanks in advance.

    Marcus

    • WPML should work on IIS. It uses the rewrite functionality in WordPress. I’m pretty sure that you’ll have problems with non-ASCII characters in URLs, but that’s more of an IIS issue that WPML. You’ll get this problem with and without WPML.

    • I’m really sorry, but we don’t control what Google Checkout and PayPal support. The only option I can think of is to get someone else with a foreign credit card to buy it for you.

  9. Hi,

    I saw this:
    1 year support and upgrades – with every purchase you also receive support and upgrades for a year. After one year, you can extend the support and upgrades for 50% of the original price.

    What does it mean? After one year each time I want upgrade I have to pay again. Perhaps it means that I have to pay every year 50% or maybe that I only have to pay the upgrade one time and I will get everything else forever…

    THANKS

    • The support and upgrades are included for a year. If you want to continue receiving these, you will need to pay an additional %50 every additional year.

  10. I bought today WPML Multilingual Blog. I received account, download the software but in the WPML site is completely unclear how to enable the software in WordPress.
    I found this not very friendly. Now I spent around 25 US and I can’t use the product.
    Can you help me to understand?
    Txs,
    GM

  11. Hi, I purchased Multilingual Blog a couple of months ago an It works great! Anyway I still have a not answered question about upgradings. Will you notify me trough the plugin in my admin panel, or I have to check the new versions by getting the members area of your site?

    Thank you.

    • You’ll see a message about renewal 60 days before your account expires. We also send reminder emails 30 days and 3 days ahead of time.

  12. Hi

    I’m not sure I need the Multilingual CMS – version. If I buy the blog-version and I find that it’s not enuff and it’s the other version I need. Is there a simple way of upgrading or do I have to buy it for a full price also?

    br
    Oskar

  13. Hi, looking to try WPML out but we are not sure if it suits what we need. We are choosing between qtranslate and WPML. Would be happy to buy the 79usd version. But is there a way to get a developer version to test and implement before going live?

    Cheers!

    • Sorry, but we don’t have trial or preview versions. We offer simple no-questions-asked refunds. If you buy WPML and are not happy with it, we’ll return your money immediately.

  14. Is there a way to include the language switcher in the loop rather than the default so I can place it anywhere I want in my theme?

  15. Hello!

    I use a theme not listed och your list of themes working fine with the plugin. When the theme have a lot os theme settings. For example ine the theme settings i upload a logo, but if the logo should be different depending of tha languages, is there a setting also for this? How abaout the sliders on the top of my page, if I have text on the pictures, will I be able to have different sliders för different languages?

  16. Hello!

    We installed English WordPress on this site and also use Foundation Theme. The owner cannot understand Japanese so everything was left in English. We have been test-running the site before handing it over but getting this problem.

    Title: 19 英会話 カフェ
    Description: 268 è‹±ä¼šè©±ã‚«ãƒ•ã‚§ãƒžãƒ³ãƒ„ãƒ¼ãƒžãƒ³è‹±ä¼šè©±ã ¯ã€ å‰ å —é‡‘ä¿ å…¨åˆ¶åº¦ã ®å°Žå…¥ã€ ç‰¹å®šå•†å –å¼•ã «é–¢ã ™ã‚‹æ³•å¾‹ã‚’é µå®ˆã —ã ¦ã „ã‚‹ã Ÿã‚ ã€ å®‰å¿ƒã —ã ¦ã ”å —è¬›ã „ã Ÿã 㠑㠾㠙。ビジムス英会話〠英検〠TOEIC〠TOEFLã ªã ©ã ®çŸ¥è­˜ã‚„è³‡æ ¼ã ªã ©ã€‚
    Keywords: 293 スクール 英会話, 英会話 無料 レッスン, 英会話 キャンペーン, イベント 英語, toeic 対策 スクール,英会話 マンツーマン,英語 ビジムス, 英会話 プライベート, ムャット 英会話,教室 英会話, 教育 給付 制度〠英会話 㠮

    英会話 カフェ
    è‹±ä¼šè©±ã‚«ãƒ•ã‚§ãƒžãƒ³ãƒ„ãƒ¼ãƒžãƒ³è‹±ä¼šè©±ã ¯ã€ å‰ å —é‡‘ä¿ å…¨åˆ¶åº¦ã ®å°Žå…¥ã€ ç‰¹å®šå•†å –å¼•ã «é–¢ã ™ã‚‹æ³•å¾‹ã‚’é µå®ˆã —ã ¦ã „ã‚‹ã Ÿã‚ ã€ å®‰å¿ƒã —ã ¦ã ”å —è¬›ã „ã Ÿã 㠑㠾㠙。ビジムス英会話〠英検〠TOEIC〠TOEFLã ªã ©ã ®çŸ¥è­˜ã‚„è³‡æ ¼ã ªã ©ã€‚

    These ought to be Japanese characters.

    Please can WPML help correct this? This is a school site and will be use by Japanese students. The Japanese must be perfect and the owner must be able to use the site in English for both administration, updates and comments. We can install the Japanese version of WordPress but he cannot use it and theme is already an English theme. We can create a .po and .mo and localize the theme but wonder if this plugin can make everything easier.

    Thank You!

    • It’s a bit difficult to tell what’s causing this on your site, without debugging. My first guess is that you are using the wrong character encoding. Make sure that both your database and theme use UTF-8.

  17. RPTools.net is a site that houses open source software for the gaming community. We’re not a business but a globe-spanning community that contributes to products that get groups together from all over the world. Do we qualify as a non-profit with regard to licenses?

    • I’m sorry, but we haven’t tested WPML with that theme. Normally, it should work without problems, but we can only say for sure after testing. If there’s any issue, our support staff will do their best to get things working. And, if there is still any problem, you can always get your money back.

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