Please list the steps to replicate the issue and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+?
I apologize for any delays caused by the weekend. I have indeed received your private message, and I will promptly investigate the matter. I will get back to you with a response as soon as possible.
Another question:
Is Member Type supposed to be set manually or it is done automatically?
The instructors and students filter on the English page works fine, and the Member Type is set here hidden link but it is not in Ukrainian hidden link and russian. And because of this, the filter does not work in these languages, as we understand. We tried to put
the Member type in Ukrainian for some users manually and it worked, but is it possible to do it automatically? Why is the Member type set only when a user signs up in English?
I can see the issue now and I will need to escalate this further to our 2nd Tier Support. Could you replicate the issue here on our sandbox site so that we could isolate the issue? hidden link
Alternatively, with your permission, we can create a snapshot from your Website.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
