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[Resolved] 21. Page languages change when I switch between sidebar tabs

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This topic contains 3 replies, has 3 voices.

Last updated by Andrés 1 year, 1 month ago.

Assisted by: Mohamed Sayed.

Author Posts
October 16, 2023 at 2:04 pm #14585805

alexeyK-12

"Hi team!

We have already tried to solve this problem several times. Still relevant, though. Here are the corresponding tickets:

hidden link

https://wpml.org/forums/topic/when-i-switch-the-language-it-throws-me-to-another-menu/

So what is wrong: when I am on a specific page (English page) of my instructor profile and I want to switch to another language (Ukrainian page), I switch to Ukrainian page and I stay on the same page of the profile (Messages for example as in the video), but when I want to go back to English it takes me to the Dashboard page. The same situation in Russian. When I switch from English to Ukrainian or Russian it does not take me to the Dashboard page I stay on the same page of the profile but if I want to go from Ukrainian/Russian to English it does.

Video hidden link
October 17, 2023 at 2:03 pm #14595171

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

Please note that the integration between WPML and WPLMS is handled by the plugin author, this means that the plugin is not tested by our developers and any issues related to compatibility should be handled by the WPLMS team.

We will be glad to help if the issue can be fixed from our side, but we need your help to replicate it on our testing server.

I have created this clean sandbox setup on our servers here:
hidden link (one-click login)

I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install the plugin and try to recreate the issue.

Please don't migrate your full copy of the website there or install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue.

If the issue is going to take place on this clean setup on our servers too, then I can forward it to our compatibility department for further investigation.

I see that my colleague already asked for this in the previous ticket, but we didn't get any reply from you.

Please let us know how that goes and what you are able to find.

Kind regards,
Mohamed

October 22, 2023 at 4:11 pm #14631367

Mohamed Sayed

Hi,
Sorry for the late reply due to the weekend.

I am discussing this with our developers and will update you once I have some news.
October 23, 2023 at 5:52 am #14633053

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+01:00)

Hello there,

This is Andrés from the Compatibility team. Unfortunately, we need your help in order to investigate this issue.

As only WPLMS (Core plugin) is compatible with WPML,
https://wpml.org/plugin/wplms-2/

We need to replicate this issue in the following Sandbox, it is the only way to move forward;
hidden link

If that's not possible, please contact the author of the problematic extension or consider using already compatible plugins:
https://wpml.org/plugin/