automation credits transfer

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This topic contains 1 reply, has 2 voices.

Assisted by: Mihai Apetrei.

Author	Posts
November 4, 2024 at 10:34 pm #16363569
salehA-13	Background of the issue: I have recently made some updates to my site, and it seems that affected my WPML settings. I have automation credits in my account, but the updated site shows 0 credits. I tried following the documentation on sharing automatic translation credits across multiple sites but couldn't complete the process. Symptoms: The updated site has 0 automation credits despite having credits in my account. Questions: How can I transfer automation credits to my updated site? Why does my updated site show 0 credits despite having credits in my account?
November 5, 2024 at 7:28 am #16364248
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. You can remove the credits from the previous sites and add it to the updated site. More details: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ I would also suggest removing the sitekey and creating new sitekey for the new site too. You can do so from here: https://wpml.org/account/sites/ Look forward to your reply. Thanks

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