This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was trying to auto-translate their website but encountered an issue where the automatic translation stopped, and they received a message stating that the new credits assigned to their site were not enough to translate all the pending automatic translations, despite having 90k credits assigned to their account.
Solution:
First, we asked the client to click the "fix it" button to see if more information would be provided. Then, we requested a screenshot of the client's WPML account page to verify the credits and also asked for temporary access to the client's site, including wp-admin and FTP credentials, to investigate the issue further. We assured the client that we follow strict privacy and security policies when handling their information, which can be reviewed at our Privacy and Security Policy. We also reminded the client to back up their site before providing access.
If you're experiencing a similar issue with automatic translation credits on your WPML-powered site, we recommend checking your WPML account to ensure that your credits are properly assigned. If the problem persists, please contact us for support. It's important to note that the solution provided here might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue remains unresolved, please do not hesitate to open a new support ticket with us for further assistance.
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This topic contains 3 replies, has 2 voices.
Last updated by 7 months ago.
Assisted by: Mihai Apetrei.
