[Closed] can't update WPML on my website

Hi,

Thank you for contacting WPML Support, I will gladly help you.

1) Can you please share any screenshots showing the error?

2) Also, to allow us to see if any PHP errors are being produced, please provide me with the WordPress debug.log. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable debug.log, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the “.../wp-content/” directory.

If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!

Regards,
Marsel

Thank you for the screenshot, please follow the steps I shared previously and share the content of debug.log file.

The error you see should log data on the debug.log file.

Looking forward to your reply,
Marsel

I would need temporary access to your website to investigate this issue and understand it better.

Please fully back up your site (files and database) and confirm it in your next reply.
* Note: I might need to enable/disable plugins, switch themes, and access your website database.

I would need to access both your site's WP-admin and FTP account, please provide both.
Your next reply is set to private for you to provide the username and password details.

* Please do not share the access detail on the reply but only in the specific boxes.

Thanks,
Marsel