[Resolved] Elementor template mismatch because of WPML

Hello Evgeny,

Thank you for contacting the support.

I can see the same template on both URLs. Can you please fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

Then open the template for editing, make a little change, save, translate and check again?

If this doesn't resolve the problem, then please provide admin access to your staging site.

Remember to take full backup of your website and database before proceeding.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

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IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

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Regards.

Thank you for your patience and cooperation.

I've checked several things in your staging site, including updating Elementor, WPML, Astra theme and WordPress to latest versions, as well as, a suspected issue reported for something similar (https://wpml.org/errata/divi-product-category-archive-template-not-applied-to-translated-category-archive/).

But nothing seems to work. However, when I deactivate WPML String Translation plugin (only), it seemed to work fine.

Sometimes it looks like server stops responding, specially when trying to exit Elementor editor.

So to eliminate any server vs WPML related problems, I'll request you to use this sandbox hidden link which is a fresh one and has all the most-required plugins installed (not active).

You can use this plugin https://wordpress.org/plugins/download-plugins-dashboard/ in your site to download theme and plugins in a zip file (separately) and can upload in the sandbox. I tried installing this but getting 500 internal server error.

Then please setup a basic example and try to reproduce the issue.

Please let me know once you are ready or need help setting up.

Its not about copying the whole site. It's just that reproducing the issue with minimal setup.

For example, add only the theme and the plugin(s) needed to create your template. WPML plugins are already there, which you can activate and setup as you did on your site.

This way we can see that if the issue can be reproduced in a fresh installation or is it happening in your site only (due to an installation problem and/or DB corruption). So we can then look into that particular direction.

See https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/ for details.

Thank you for trying on the sandbox.

This means the issue is somehow related to either your DB or the Server config.

May I ask for a copy of your website (not the sandbox) to test locally? This way I'll be able to figure out the problem more efficiently. Please see https://wpml.org/faq/provide-supporters-copy-site/ for more details.

I've set your next reply as private to share this information safely.

Thank you for your patience and cooperation.

I was able to create and download a package of your staging site. I'm setting this up on my local and 'll investigate the issue accordingly. This may take little more time but I'll get back to you as soon as possible.