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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
February 13, 2023 at 3:31 am #13016511

antonW

Tell us what you are trying to do?
We are working on the site and removed elements from the page. However, the removed elements are still being displayed on the translation editor form.

Is there any documentation that you are following?
pretty straight forward translations

Is there a similar example that we can see?
consistent on all pages

What is the link to your site?
hidden link

February 13, 2023 at 5:47 am #13016793

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Are you removing the elements from the translated pages?

Also, please try making minor edits to the primary language page (such as the title) as it should refresh the "Advanced Translation Editor".

If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

February 14, 2023 at 7:34 am #13026483

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I could see many elementor elements here hidden link and could you please be more specific about which element you are referring to that still appears on the translation editor?

Thanks!

Kor

February 15, 2023 at 1:41 pm #13040501

antonW

Many elements that are no longer on the original page still show up in the translation.
Just take elementor and the translator side-by-side and you can see.
Examples are the icon sets as shown in the attached image.

Elementor deleted elements in translation WPML issue.jpg
February 15, 2023 at 5:10 pm #13042853

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

The only way to remove it would be to delete the image from your media library here hidden link . Then, make minor edits to the primary language page to refresh the Classic Translation Editor.

I've removed the "B-TRAY_quality_guaranteed1" image for a test.

Could you give it a try and see if it works for you?

Thanks!

Kor

The topic ‘[Closed] elements not removed from translation editor’ is closed to new replies.