Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 5 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
September 6, 2023 at 9:42 am #14350281

alexanderH-85

Tell us what you are trying to do?
Hi the English form on our website submits fine, the German form however does not send. See screenshot attached.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

Unknown.jpeg
September 7, 2023 at 9:55 am #14358033

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I checked and see the problem. But in browser's network tab I see the reason for failing, which is referring to some required but missing fields (see attached). I don't see these fields on the form. Perhaps you need to check the German translation of the form for these fields and fix accordingly.

Additionally, if you can't find about that, try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

- Deactivate all plugins except WPML and most necessary to bring this form on frontend and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).

Please let me know and I'll try my best to further assist you on the matter.

Regards.

german form.png
September 12, 2023 at 1:22 pm #14384165

alexanderH-85

Hi, increasing the memory worked. Thanks for this!