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This topic contains 7 replies, has 2 voices.

Last updated by charlottaB 1 year, 10 months ago.

Assisted by: Andreas W..

Author Posts
August 15, 2023 at 12:30 am #14200457
August 15, 2023 at 12:43 am #14200553

charlottaB

I have updated WPML to 4.6.5 and to 3.2.7 for string translation and I am still having the same issue on dev.justassociates.org.

August 17, 2023 at 3:08 am #14241905

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

My apologies for the delay in answering, as we are currently handling a high demand of support requests.

Now, this kind of issue is new for me too.

What is kind of odd, is that your production site is twice registered on our system:

529563 charlottaB hidden link 2021-10-29
125636 robbieM hidden link 2021-10-08

This means there might be two different site keys registered for the same site.

Does the WPML user "robbieM" work with you?

If so, please ask him to remove the site registration from his account. If you do not know this user, then please let me know, so that I follow up about this with our systems team.

Further, can you not simply complete the banner by clicking "Indicate that this site should be at..:" and then proceed using WPML?

Best regards
Andreas

August 17, 2023 at 6:13 pm #14248331

charlottaB

Thank you for your assistance.

1. In my initial post, my domain is being displayed to the public and has not been replaced with 'hidden link'. I assume this is because I did not include 'https:' as a prefix to the domains. I cannot edit my first post to correct this. Is there anything you can do so that my domain is not shown to the public?

2. I have written to robbieM and asked that they remove their registration of the site since we are using the one registered to our account.

3. I tried clicking the "Indicate that this site should be at..." link and it changed the registration for hidden link to a production development; as if I had actually moved my site dev. I viewed my WPML account/sites and saw the change as well. So I went to the production site, got the same banner, and clicked it again.

That link does not resolve the issue.

4. What did resolve the issue for me was a response that occurred shortly after I posted my issue (https://wpml.org/forums/topic/this-site-has-moved-to-a-new-location-8/) which referred me to this post (https://wpml.org/forums/topic/separate-a-multisite/#post-14128971).

Basically, I had to disable the Advanced Translator Editor (ATE), remove some options from wp_options, including 'otgs_wpml_tm_ate_cloned_site_lock'. This removed the banner and allowed me to use translation on the dev instance. Fortunately, I don't use ATE so I also made that change on the production instance and now I no longer run into that issue when I'm loading the production db into a development instance.

I'll let you know when I hear back from robbieM regarding item 2. Meanwhile if you can sort item 1, I'd appreciate it.

August 17, 2023 at 6:24 pm #14248341

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hallo,

Ich habe die Domains nun aus den Kommentaren entfernt.

Der "hidden link" sollte eigentlich nur dann angezeigt werden, wenn ein Besucher von wpml.org nicht im Forum angemeldet ist.

Vielen Dank für den Lösungsweg. Ich werde diesen in der Summary des Tickets festhalten.

Ich vermute allerdings die Ursache des Problem in diesem Fall ist dass die Website mehrfach auf wpml.org registriert war.

Sollte das Problem erneut auftreten, dann lass es uns bitte wissen.

Mit freundlichen Grüßen
Andreas

August 17, 2023 at 9:11 pm #14248845

charlottaB

Hello Andreas,

Thank you very much for your help.

I'll wait to hear back from robbie about the other registration. Once resolved, I'll close this ticket.

Sincerely,
Charlotta

August 17, 2023 at 9:25 pm #14248945

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello Charlotta,

Thank you very much for your message and I am glad that I was able to help.

Please let us know in case further assistance is needed.

Best regards
Andreas

August 21, 2023 at 4:51 pm #14265957

charlottaB

The additional account for my domain has been removed by robbieM.

Thanks again for all your help.

Mit freundlichen Grüßen
Charlotta

August 21, 2023 at 4:53 pm #14265961

charlottaB

Closing ticket