Header builder woodmart not working properly for translated site

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where the header color on your translated site is not displaying properly,
Solution:
We recommend following these steps:
1. Navigate to WPML >> Settings.
2. Scroll down to the "Custom Fields Translation" section.
3. Click on the "Show system fields" link.
4. Search for the "_woodmart_whb_header" field.
5. Set it to "Copy" and press the "Save" button.
6. Re-save the default language home page to apply the field settings to the translated home page.
After completing these steps, please clear your mobile browser cache and check if the issue is resolved.

If this solution does not apply because it might be outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Noman 1 month ago.

Assisted by: Noman.

Author	Posts
October 29, 2024 at 5:06 am #16340104
mickd-3	Background of the issue: I am trying to fix the header color issue on my translated site using WPML. The site I need help with is hidden link. Symptoms: Header color for the translated site is not displaying properly. Questions:
October 29, 2024 at 7:58 am #16340561
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. I visited your site, and it looks like the header color is consistent across languages, as shown in the attached screenshot. Were you able to resolve this issue already, or is there something specific I might have missed? If the issue persists, please feel free to share any screenshots or a video to help us understand it better. Thank you
October 29, 2024 at 8:44 am #16340721
mickd-3	Hi, No, Please check the mobile version... In Header Builder, i gave the settings as Overlap, so the header need to like transparent in mobile... and i use 2 Headers... Home is having different header than other pages... Please check the screenshots attached...
October 29, 2024 at 9:35 am #16341030
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for the additional details and providing the screenshots. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
October 29, 2024 at 1:13 pm #16342392
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for sharing the access to your site. I’ve followed the below steps: 1. Went to the WPML >> Settings page. 2. Scroll down to the “Custom Fields Translation” section. 3. Click on the “Show system fields” link. 4. Searched for the “_woodmart_whb_header” field. 5. Set it to “Copy” and pressed the “Save" button as you can see in the attached screenshot. 6. Re-saved the default language home page to apply the field settings to the translated home page. Now it seems to be working correctly as you can see in the attached screenshots. Can you please try to clear the mobile browser cache and take another look at it and see if this resolves the issue. Kindly let me know the results, Thank you
October 29, 2024 at 3:04 pm #16343135
mickd-3	Hi Team, Thank you... Itz working now... And 1 more problem... After translation of Extra description in Category page, the translated extra description is not showing after products... Please check the Screenshot... New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/the-translated-extra-description-is-not-showing/
October 29, 2024 at 3:50 pm #16343429
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Glad to hear the header builder issue is solved. For the category description problem, it’s a different issue and will be handled separately as per our support policy. I've created a new ticket for this at: https://wpml.org/forums/topic/the-translated-extra-description-is-not-showing/ If the header builder translation issue is solved, please mark this ticket as resolved and we will continue working on the above ticket for it. Thank you for your cooperation