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This thread is resolved. Here is a description of the problem and solution.

Problem:
You need to change the email address associated with your WPML account and transfer the account management to your client.
Solution:
To transfer the account to your client, follow the steps outlined in our documentation here: Transferring Account Renewals to Your Clients. This process will ensure that when the subscription is due for renewal, it will renew under your client's account instead of yours. You do not need to pay any additional fees for transferring the account. For any specific actions regarding your current account, such as changing the email address, please contact our Accounts team at hello[at]wpml.org, as we can only assist with technical issues.

If this solution does not resolve your issue or seems irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

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This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 2 months, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
August 19, 2024 at 1:05 pm #16083662

denM

Background of the issue:
I need to transfer the account to the client and change the account to a different email address. The site I need help with is hidden link.

Symptoms:
N/A

Questions:
How can I change my account to a different email address?
How can I transfer the account to the client?

August 20, 2024 at 9:32 am #16086265

denM

Good afternoon.
The client gave me 100 euros, and I created an account in my name.
Now, in order to transfer account management to him, does he need to pay another 100 euros?

August 20, 2024 at 9:54 am #16086385

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

No, you just transfer the renewal to them, as mentioned in our documentation, so, when that subscription will get close to renewing date, it will renew on them and not on you, but you need to make the transfer, otherwise it will charge your account for renewal.

August 20, 2024 at 10:04 am #16086402

denM

So, when I send them the link, they'll enter the payment details and be able to top up the credits, right?

August 20, 2024 at 10:10 am #16086404

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Yes, they will have full control over that WPML key going forward.

Please also take a look over the video from the documentation page - that should guide you into how you can accomplish this account migration.