I am trying to check my credit usage under Translation Management > Tools, but I keep getting this e... - WPML

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by melissaC-12 1 day, 3 hours ago.

Author	Posts
February 26, 2025 at 11:17 pm #16753626
melissaC-12	Background of the issue: I am trying to check my credit usage under Translation Management > Tools, but I keep getting this error message: "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team." Please help me resolve this so I can manage my WPML credits. Thank you! - Melissa Clark, melissa.clark@umkc.edu Symptoms: I cannot see the credit usage report. I keep getting this error message: "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team." Questions:
February 27, 2025 at 7:20 am #16754117
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I am going to answer his question before the ticket is assigned to one of my colleagues. Would you please go to WP Dashboard > WPML > Support > Installer Support and see if you have any errors there? If so please contact your hosting service provider and ask them to whitelist the URLs below: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net For more information: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Also, go to WP Dashboard > WPML > Support > Advanced Translation Editor (Error Log) And share with us the top error that you see on the table. Thanks.
February 27, 2025 at 4:55 pm #16757299
melissaC-12	Here is the error message you requested....