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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced 404 errors and missing admin panel lists for posts, pages, and custom post types after activating the WPML plugin on their production site, despite the staging site working correctly.
Solution:
1. We recommended creating a staging site using the WP Staging plugin to safely replicate the issue without affecting the production environment.
2. After verifying that the WPML plugins were not causing the 404 errors on the staging site, we suggested manually checking the WPML tables in the database, which appeared correct.
3. We advised the client to try reproducing the 404 errors by activating the theme and plugins one by one to identify the problematic component.
4. If the issue persisted, we recommended manually uploading the WPML plugins via the Plugins section in the WordPress admin.
5. We identified missing tables related to WPML in the database on the production site and fixed them.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and ensure you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 18 replies, has 0 voices.

Last updated by junichiroH 12 hours, 3 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
July 4, 2025 at 4:04 am #17199647

junichiroH

Background of the issue:
I was trying to activate WPML for multilingual support on my site hidden link. I activated the plugin from the dashboard without following any specific documentation.

Symptoms:
After activating WPML, all pages returned 404 errors, and the lists for posts, pages, and custom post types did not appear in the admin panel. I have deactivated the plugin for now.

Questions:
How can I fix the 404 errors caused by activating WPML?
Why are the post, page, and custom post type lists not showing in the admin panel after activating WPML?

July 4, 2025 at 9:09 am #17200604

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Unfortunately, none of the files you mentioned are attached to your messages. Anyways, I kindly ask you to create a staging site with a copy of the production site (you can use the WP Staging plugin for free) and share the access credentials in your next message, which I have set private.

That way, I will be able to reproduce the issue in the staging site without affecting the production site.

Looking forward to your message.
Regards,
Carlos

July 4, 2025 at 11:56 am #17201419

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for creating the staging site and sharing the credentials requested.

I have left the site in a minimal installation and I haven't been able to reproduce the 404 errors, which indicates that the WPML plugins are not causing this problem.

However, there is a problem in one of the database tables of the staging site, but I can't access the database to fix it because there is not permissions to do so/ Please go to Tools -> WP Adminer -> Click on the 'Open Adminer in a new tab' button and you will get redirected to an error.

Please fix this permission issue with your hosting providers and let me know when it is done so I can access the staging database and solve the problem.

July 4, 2025 at 12:54 pm #17201773

junichiroH

Please Click again. hidden link

July 4, 2025 at 1:17 pm #17201948

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you! This time, I was able to access the database.

I manually double-checked each WPML table in the database, and it appears to be correct; therefore, the warning in the backend seems to be a false positive.

On the frontend, I haven't seen any 404 errors.

Please try to reproduce the 404 errors in the frontend. If you don't see any more 404 errors, then start by activating the theme and then the rest of the plugins, one by one, until the 404 errors appear again and you find the culprit.

July 4, 2025 at 5:05 pm #17202725

junichiroH

✅ Investigation Summary (in English)
Thank you for your continued support.
Here is a summary of what we have tested so far:

Staging vs Production
The staging site is a direct copy of the production site (same theme, same plugins, same database).
WPML Multilingual CMS is activated in both environments.
No 404 errors appear on the staging site.
404 errors do appear on the production site immediately after WPML Multilingual CMS is activated.
Plugin & Theme Activation Tests
We have activated and deactivated the theme and plugins one by one.
No individual plugin (other than WPML Multilingual CMS) appears to be the cause.
Disabling WPML resolves the 404 issue on the production site.
Cloudflare
We have purged all cache and tried disabling Cloudflare features.
The 404 errors persist even with Cloudflare bypassed.
Wordfence
We temporarily disabled Wordfence Security, but the 404 problem remains.
WAF & .htaccess
WAF is disabled.
The .htaccess file was checked and appears clean.
Languages URL Format
Because WPML is disabled now due to the error, we are unable to verify the language URL format setting.
However, /en/, /ja/, and other translated paths all return 404 when WPML is activated.
We are suspecting either:

A server-side rewrite conflict or cache issue specific to the production domain.
Or an issue related to how WPML is handling language rewrites on the production URL.

July 7, 2025 at 9:18 am #17207377

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for your message.

Please check the following:
- Check if there are any folders with the 'en' or 'ja' names.

As an alternative, try restoring the staging site to the production site and check if the 404 error has disappeared.

July 9, 2025 at 8:06 am #17217385

junichiroH

There are no folders named "en" or "ja" that I can find.
I have restored the staging site to the production site, but the 404 error still persists.
The Book Your Travel theme is also updated to the latest version.
Please help me fix this issue.

July 9, 2025 at 8:52 am #17217705

junichiroH

Could you please check if the correct WPML files are installed?
I replaced the plugin with new files using the installer, but I’m not fully confident that the correct files were installed properly.

[REMOVED]

The theme files are located at /home/lifeontheplanet/www/ladakh/wp-content/themes/BookYourTravel.

July 9, 2025 at 10:05 am #17218167

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

The tests already done suggest that the cause of the issue is not in the WPML plugins, because it worked correctly on the staging site. To replace the WPML plugins, the fastest way is to manually upload them in Plugins -> Add new -> Upload plugin -> Upload the WPML plugins .zip files that you can download from https://wpml.org/account/downloads/ -> 'Download WPML manually' link

Regards,
Carlos

July 9, 2025 at 10:10 am #17218178

junichiroH

Hello,

Thank you for your assistance.

I’ve reviewed the WPML configuration and confirmed that:
- All WPML plugins are updated and correctly installed.
- Custom Post Types (such as "tour" and "accommodation") are marked as translatable.
- The staging site works fine, but the production site still returns 404 errors and hides all custom post types when WPML is activated.

I’ve also reinstalled the plugin files and cleared cache, but the issue persists only in the production environment.

Could you please review the diagnostic report and help identify any potential misconfigurations or conflicts?

Thank you very much in advance.

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July 9, 2025 at 10:26 am #17218304

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
I see no problem with the info shared.

Please share the access credentials to the production site in your next message, which I have set to private.

Important: Confirm you have created a full site backup that you can restore if necessary.

July 9, 2025 at 12:09 pm #17219195

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the credentials requested.

The cause of the issue is missing tables from WPML in the database. I'm currently fixing the issue, and it might take a few hours. I will get back to you as soon as I finish.

Please don't make any changes on the production site

July 9, 2025 at 1:14 pm #17219408

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi again,

Have you translated content on the site already?

July 9, 2025 at 1:18 pm #17219414

junichiroH

The main language is English, and there are many translations available in Japanese. Other languages have not been translated yet.