This thread is resolved. Here is a description of the problem and solution.
Problem:
The client experienced 404 errors and missing admin panel lists for posts, pages, and custom post types after activating the WPML plugin on their production site, despite the staging site working correctly.
Solution:
1. We recommended creating a staging site using the WP Staging plugin to safely replicate the issue without affecting the production environment.
2. After verifying that the WPML plugins were not causing the 404 errors on the staging site, we suggested manually checking the WPML tables in the database, which appeared correct.
3. We advised the client to try reproducing the 404 errors by activating the theme and plugins one by one to identify the problematic component.
4. If the issue persisted, we recommended manually uploading the WPML plugins via the Plugins section in the WordPress admin.
5. We identified missing tables related to WPML in the database on the production site and fixed them.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and ensure you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Exception
This topic contains 18 replies, has 0 voices.
Last updated by junichiroH 12 hours, 3 minutes ago.
Assisted by: Carlos Rojas.
Author | Posts |
---|---|
July 4, 2025 at 4:04 am #17199647 | |
junichiroH |
Background of the issue: Symptoms: Questions: |
July 4, 2025 at 9:09 am #17200604 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hello, Unfortunately, none of the files you mentioned are attached to your messages. Anyways, I kindly ask you to create a staging site with a copy of the production site (you can use the WP Staging plugin for free) and share the access credentials in your next message, which I have set private. That way, I will be able to reproduce the issue in the staging site without affecting the production site. Looking forward to your message. |
July 4, 2025 at 11:56 am #17201419 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you very much for creating the staging site and sharing the credentials requested. I have left the site in a minimal installation and I haven't been able to reproduce the 404 errors, which indicates that the WPML plugins are not causing this problem. However, there is a problem in one of the database tables of the staging site, but I can't access the database to fix it because there is not permissions to do so/ Please go to Tools -> WP Adminer -> Click on the 'Open Adminer in a new tab' button and you will get redirected to an error. Please fix this permission issue with your hosting providers and let me know when it is done so I can access the staging database and solve the problem. |
July 4, 2025 at 12:54 pm #17201773 | |
junichiroH |
Please Click again. hidden link |
July 4, 2025 at 1:17 pm #17201948 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you! This time, I was able to access the database. I manually double-checked each WPML table in the database, and it appears to be correct; therefore, the warning in the backend seems to be a false positive. On the frontend, I haven't seen any 404 errors. Please try to reproduce the 404 errors in the frontend. If you don't see any more 404 errors, then start by activating the theme and then the rest of the plugins, one by one, until the 404 errors appear again and you find the culprit. |
July 4, 2025 at 5:05 pm #17202725 | |
junichiroH |
✅ Investigation Summary (in English) Staging vs Production A server-side rewrite conflict or cache issue specific to the production domain. |
July 7, 2025 at 9:18 am #17207377 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you very much for your message. Please check the following: As an alternative, try restoring the staging site to the production site and check if the 404 error has disappeared. |
July 9, 2025 at 8:06 am #17217385 | |
junichiroH |
There are no folders named "en" or "ja" that I can find. |
July 9, 2025 at 8:52 am #17217705 | |
junichiroH |
Could you please check if the correct WPML files are installed? [REMOVED] The theme files are located at /home/lifeontheplanet/www/ladakh/wp-content/themes/BookYourTravel. |
July 9, 2025 at 10:05 am #17218167 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, The tests already done suggest that the cause of the issue is not in the WPML plugins, because it worked correctly on the staging site. To replace the WPML plugins, the fastest way is to manually upload them in Plugins -> Add new -> Upload plugin -> Upload the WPML plugins .zip files that you can download from https://wpml.org/account/downloads/ -> 'Download WPML manually' link Regards, |
July 9, 2025 at 10:10 am #17218178 | |
junichiroH |
Hello, Thank you for your assistance. I’ve reviewed the WPML configuration and confirmed that: I’ve also reinstalled the plugin files and cleared cache, but the issue persists only in the production environment. Could you please review the diagnostic report and help identify any potential misconfigurations or conflicts? 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July 9, 2025 at 10:26 am #17218304 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, Please share the access credentials to the production site in your next message, which I have set to private. Important: Confirm you have created a full site backup that you can restore if necessary. |
July 9, 2025 at 12:09 pm #17219195 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you for sharing the credentials requested. The cause of the issue is missing tables from WPML in the database. I'm currently fixing the issue, and it might take a few hours. I will get back to you as soon as I finish. Please don't make any changes on the production site |
July 9, 2025 at 1:14 pm #17219408 | |
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi again, Have you translated content on the site already? |
July 9, 2025 at 1:18 pm #17219414 | |
junichiroH |
The main language is English, and there are many translations available in Japanese. Other languages have not been translated yet. |