faridi-3
I received an e-mail like this, what does it mean?
It has -0001 in deadline column instead of year: 30 november -0001
Waqas Bin Hasan Supporter
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
Hi,
Reference to our recent chat, I've escalated the issue to the relevant team and 'll update you about any progress.
In the meanwhile, if you receive another email, please feel free to share your findings.
Regards.
Waqas Bin Hasan Supporter
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
Thank you for waiting on this.
Can you please check in your site if the deadlines are stored correctly for the translation jobs shown in the screenshot?
You can check this from either WPML > Translations or WPML > Translation Management > Jobs.
Please let me know and it'd be great if you can take a screenshot and send also.
Waqas Bin Hasan Supporter
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
Thank you for the screenshot but those are all completed translations and 'll not have any deadline.
Please find any "Needs Translation" and/or "In progress" status jobs, or create one and then check what do you see in the deadline column as date?
faridi-3
This is the chapter because I didn't understand anything, I'm sorry
Waqas Bin Hasan Supporter
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
Thank you for the updates.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
