Issues with WPML Translation of Footer and Header from Albanian to Italian & Eng

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Tagged: Exception

This topic contains 12 replies, has 3 voices.

Last updated by Waqas Bin Hasan 1 year, 8 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
August 24, 2023 at 1:35 pm #14286043
edmondU	Dear WPML Support, I hope this email finds you well. I'm writing to address a concern regarding the translation of my website's footer and header using WPML. While my original content is in Albanian, I have been attempting to translate it to both Italian and English. I've made sure to correctly translate the strings in the 'String Translation' section. However, despite these efforts, the changes are not reflecting on the live page. For your convenience, I've attached several photos showcasing the problem. You can see the discrepancies between the translated strings in the WPML backend and how they appear (or don't appear) on the actual website. Could you kindly assist in determining the root of this problem and suggest potential solutions? It's vital for my site's visitors to have a seamless experience in their preferred language. Thank you in advance for your prompt attention to this matter. I appreciate your support.
August 26, 2023 at 10:33 pm #14295343
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Our apologies for the delay in answering, as we are handling a high demand for support requests. One of my colleagues will assist you shortly on this matter. In the meantime it would be great if you could follow my advises or provide us more information about the issue: 1) Do I understand right, that you are using Widgets and translating them with String Translation? 2) Could it be that the strings are by default assigned to English and you still need to adjust the source language of those strings? Guide: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ 3) If not, could you instead please try to create one widget per language? Guide: https://wpml.org/documentation/getting-started-guide/translating-widgets/#using-different-widgets-for-different-languages 4) If this still will not solve the issue, please provide us with more details about how the footer was created. IMPORTANT: Further, to be able to help you faster, I've enabled a private message for submitting the debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ Best regards Andreas
August 28, 2023 at 8:48 am #14298453
edmondU	Dear Andreas, First of all, thank you for your response. I appreciate the time you're taking to assist me. To address your questions and clarify my situation: Yes, I am currently using widgets and have been translating them using the String translation tool. Regarding the themes and languages: The theme's default language is set to English. However, when I set Albanian as the main language in WPML WooCommerce Multilingual and Multicurrency, the products defaulted to Albanian. As a result, I had to manually translate the product listings to both Italian and English. Now, here's where I encountered some challenges. As I dove into the String translation section, intending to translate the widgets and a few other strings to finalize the translation process, I noticed that some WooCommerce or Theme Strings, which were originally in English, required translation to both Albanian and Italian. Fortunately, in several instances, the translation process worked seamlessly for both languages. However, I'm currently facing a hiccup with the translation of certain widgets, particularly those in the Footer and Header sections. For some reason, these specific widgets aren't translating as expected. Given your expertise, do you have any specific recommendations or best practices on how to approach this? I'm keen to ensure a consistent translation across all parts of the website, and any advice or insight you can offer would be invaluable. Thank you in advance for your guidance. I look forward to your suggestions. Warm regards
August 28, 2023 at 12:10 pm #14300641
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I am assigned this ticket and 'll try my best to help you fix the problem. First of all, I ‘ll advise you to fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code: define( 'WP_MEMORY_LIMIT', '128M' ); define( 'WP_MAX_MEMORY_LIMIT', '256M' ); Remember to add these lines before the line where it says: /* That's all, stop editing! Happy publishing. */ You mentioned that "...these specific widgets aren't translating as expected...", are they not appearing in Translation Editor or String Translation? Or if they are appearing but not appearing correctly? Sometimes widgets need to be registered properly with WPML. This is a common case among page builders. Because they keep evolving with new features, widgets and updates. May I ask you to check the following guides and see if these help? - The7 Theme: https://wpml.org/documentation/theme-compatibility/creating-multilingual-sites-using-the7-theme-and-wpml/ - Elementor Page Builder: https://wpml.org/documentation/plugins-compatibility/elementor/ - Registering Page Builder Widgets: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ Please also make sure that the templates used in a page (header, footer and etc) are also translated completely. Please let me know. Regards.
August 29, 2023 at 9:19 am #14305667
edmondU	Hi, I've been diligently working on the translation of our website using WPML and have encountered an issue that I wanted to bring to your attention. While translating certain pages and templates, I noticed that the translations for the mini cart are not being applied consistently. It appears that the root of the problem lies in the templates. Specifically, when translations are implemented for some pages, the mini-cart's translation does not reflect the changes. Given the intricacy of the situation and to ensure a seamless experience for our users, I wanted to seek your advice on the best approach to resolve this issue. Do you have any recommendations on how we should proceed? Perhaps there's a specific procedure or step I may have missed in the translation process, or maybe there's a known compatibility issue that I'm not aware of. Your insights and expertise on this matter would be greatly appreciated. I aim to ensure that our website provides a consistent and fluent multilingual experience for all visitors, and resolving this mini-cart translation issue is pivotal to that goal. Thank you for your time and consideration. I look forward to hearing your suggestions and working closely with you to address this matter promptly. Best regards
August 29, 2023 at 12:45 pm #14307269
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the details. Please see attached and let me know if the red pen marked words are what you are referring to Mini Cart? I see these are not translated while checking English translation. While in the cart (hidden link) I see strings translated correctly. Can you find those strings in WPML -> String Translation and translate accordingly? If not, please check this guide https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ and see if you can scan your theme and relevant plugins to bring these strings into String Translation? Please let me know and I'll try my best to further assist you on the matter.
August 30, 2023 at 9:57 am #14312223
edmondU	Hi, I hope this email finds you well. I am reaching out to report an issue I am encountering with the WPML String Translation, specifically in relation to the mini cart templates. I have ensured that the strings on my end have been translated correctly, just as shown in the attached photo. I followed the standard procedure in the string translation section of WPML and translated the necessary strings. Furthermore, I have also translated and saved templates related to the mini cart. However, despite these efforts, I am still experiencing problems (please specify the problem you're facing, e.g., "The translated strings aren’t appearing on the front end" or "The mini cart is displaying mixed languages"). I have tried the usual troubleshooting steps but to no avail. Can you please provide guidance on how to resolve this? I would greatly appreciate any insights or recommendations you might have. Please find the mentioned photo attached to this email for your reference. Thank you for your assistance, and I look forward to your feedback. Warm regards
August 30, 2023 at 1:13 pm #14314035
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for the updates. May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards. Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise. Please confirm it in your next reply or let me know if you do not agree with the mentioned. I've set your next reply as private to share this information safely. IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
August 31, 2023 at 9:23 am #14318617
edmondU	Dear WPML Support Team, I hope this email finds you well. I've been encountering a persistent issue with my website's checkout process and require your expertise to resolve it. The primary problem arises when switching languages on the checkout page. Here's a breakdown of the issues I'm facing: In the default language: When switching languages on the checkout page, the cart's content doesn't display, and it prompts a message asking the user to go back. In Italian: The situation is even more troubling. Switching to Italian on the checkout page redirects users to a 404 error page, which is affecting my conversions and user experience significantly. These problems have become quite concerning as they directly impact my sales and the trustworthiness of my website. I've taken several troubleshooting steps including checking for theme and plugin conflicts, ensuring WPML and related plugins are updated, and verifying the translation integrity. However, I'm still facing these issues, and I believe there might be a deeper compatibility or configuration problem that I'm missing. Can you please assist me in diagnosing and resolving this? My website and its seamless functioning are crucial to my business, and it's imperative that I get this sorted as soon as possible. If you require any further information or access details to assist better, please let me know, and I'll provide them promptly. Thank you in advance for your time and support. I look forward to your prompt response. Warm regards New threads created by Waqas Bin Hasan and linked to this one are listed below: https://wpml.org/forums/topic/split-switching-languages-on-the-checkout-page/
August 31, 2023 at 11:17 am #14319853
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I'll check soon and 'll get back to you accordingly. Please note that in this ticket I'll be dealing with the original issue about Header and Footer translations. While for the other issue regarding "switching language on checkout" has been split to a new ticket at https://wpml.org/forums/topic/split-switching-languages-on-the-checkout-page/. This 'll be handled by our support accordingly. As per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.
August 31, 2023 at 11:40 am #14320259
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I just checked quickly and can see that headers, footers and all other areas are translated and visible on frontend correctly. Besides this I also checked strings in Mini Cart, they are all available in ATE and ST as you've already translated the template (hidden link). But when I try to edit this template, I am getting an error (see attached). Perhaps it's been corrupted. I'll advise to try the followings: IMPORTANT: Take full backup of your website and database beforehand. - Update your The7 theme to the latest version. - Create a new template for Mini Cart, Translate and check. If this works fine then you should delete the corrupted one. Please let me know if this helps. Or I'll have to try with minimal setup like deactivating all other plugins and checking with another theme. In this case, I can arrange a fresh sandbox site for you (if you haven't a staging site) to investigate on that. Please note that we are not allowed to make changes and investigate by this practice on a live site.
August 31, 2023 at 2:26 pm #14321479
edmondU	Hi, I wanted to bring to your attention an issue I'm facing with the mini-cart functionality on our website. To provide some context, I recently replaced the corrupted mini-cart file with the default one from WooCommerce in an effort to rectify some previous issues. While the back-end displays that the content in the mini-cart is getting translated as expected, I'm observing a discrepancy in the front-end where the translations aren't reflecting. This is particularly puzzling since the back-end and front-end are not in sync regarding the translations. I've cleared caches, verified theme and plugin compatibility, and checked for potential JavaScript conflicts that might be preventing the translated content from showing in the front-end, but to no avail. Given the importance of ensuring a seamless experience for our multilingual users, I wanted to consult with you on the best way to proceed. Do you have any insights or suggestions on potential causes and solutions for this problem? Moreover, is there any specific log or additional data you'd require from me to further diagnose this issue? I appreciate your assistance and expertise on this matter. Looking forward to your guidance so we can resolve this as soon as possible. Thank you in advance. Warm regards
September 1, 2023 at 7:50 am #14324919
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I've checked again and even 've registered that Mini Cart widget in WPML -> Settings -> Custom XML Config: <wpml-config> <elementor-widgets> <widget name="the7-woocommerce-cart-preview"> <fields> <field type="MiniCart: Title Text" editor_type="LINE">widget_title_text</field> <field type="MiniCart: SubTotal Text" editor_type="LINE">subtotal_text</field> <field type="MiniCart: ShopButton Text" editor_type="LINE">shop_button_text</field> <field type="MiniCart: ShopButton URL" editor_type="LINK">shop_button_link>url</field> <field type="MiniCart: ViewCart Button Text" editor_type="LINE">view_cart_button_text</field> <field type="MiniCart: CheckoutButton Text" editor_type="LINE">checkout_button_text</field> <field type="MiniCart: EmptyCart Text" editor_type="LINE">empty_cart_text</field> <field type="MiniCart: EmptyCartButton Shop Text" editor_type="LINE">empty_cart_button_shop_text</field> <field type="MiniCart: EmptyCartButton URL" editor_type="LINK">empty_cart_button_link>url</field> </fields> </widget> </elementor-widgets> </wpml-config> by following this guide https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/. All of the text fields and URLs appear in ATE and are translated correctly. But unfortunately there seems to be the problem with the plugin "PRO Elements" for the frontend display. This plugin isn't on our compatibility list (https://wpml.org/plugin/?wpv_view_count=120064&wpv-plugin-functionality=0&wpv_post_search=PRO+Elements&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search) and is a derivative work from the Elementor Pro and lacks proper support. I'll advise to do the following: - Update your theme to the latest version. I tried but it failed. And then check again if it solves the problem. - If it doesn't then either use Elementor Pro or contact the plugin author to resolve the issue. In short, this isn't a problem with the WPML, but is with the unsupported/incompatible plugin.