Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 2 replies, has 3 voices.

Last updated by Nigel 2 years, 1 month ago.

Assisted by: Nigel.

Author Posts
March 28, 2023 at 11:13 pm #13353239

thor@peace2000.org

I am trying to:
Run wpml on site

Link to a page where the issue can be seen:
hidden link

I expected to see:
Languages operating normally

Instead, I got:
You deactivated the following language(s) from your site, but there are still some existing translations saved in your database.

March 28, 2023 at 11:53 pm #13353257

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi there,

Thank you for contacting WPML support!

It looks like you removed a language from your website, and you're trying to activate it again. Is that right?

If that's true, you can go to WPML → Languages → click Add/remove languages → select the language and Save.

If the issue does not get fixed, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private, meaning only you and I can see and access it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved, I will delete the local site. Let me know if this is ok with you.

IMPORTANT

- Please backup site files and database before providing us access.
- If you do not see the wp-admin/FTP fields, your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

March 29, 2023 at 3:59 pm #13360293

Nigel
WPML Supporter since 02/2016

Timezone: Europe/Madrid (GMT+02:00)

Hi there

I'm looking into this and have logged into your site.

I could see the problem with the default language (Icelandic) being described as hidden, and missing from the main active languages list.

I ran a couple of troubleshooting steps that may have been expected to help here, but they did not.

I checked the settings within the database directly, where in the languages table Icelandic was marked as inactive, so I made an edit to mark it as active.

The hidden language message disappeared, but Icelandic was still missing from the list of active languages, and no default was specified.

I checked in with my colleagues, who recommended temporarily switching the default language to English, double-checking that Icelandic could be added as a site language, and then setting the default language back to the now active Icelandic.

But, after switching the default to English, Icelandic is still missing from the list of active languages, so I cannot set the default back to Icelandic.

I went back to the troubleshooting steps and flushed the WPML cache again, and now it looks to have worked, and I have been able to reset the default language to Icelandic.

I'm not sure how this problem arose, but it looks to be fixed now.