OTGS Installer appears activated but does not function

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
9:00 – 17:00	9:00 – 17:00	9:00 – 17:00	9:00 – 17:00	9:00 – 17:00	-	-
-	-	-	-	-	-	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Exception

This topic contains 4 replies, has 0 voices.

Last updated by szymonZ-2 12 hours, 19 minutes ago.

Assisted by: Noman.

Author	Posts
March 1, 2025 at 9:10 am #16763472
szymonZ-2	Background of the issue: I'm experiencing an issue with activating the OTGS Installer on my development site. Although the installer shows as activated in the plugin list, it does not function properly. Link to a page where the issue can be seen: hidden link Symptoms: The plugin appears as activated, but it does not work as expected. I am unable to install or update WPML-related plugins. Questions: Why does the OTGS Installer show as activated but not function properly? How can I resolve the issue of being unable to install or update WPML plugins?
March 2, 2025 at 6:54 am #16764905
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your development site. Could you please delete the existing site key and create a new one by following below steps: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key (if it exists). 3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6 It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button. 8. Next, take a backup of your site and try to install/update WPML plugins. Please let me know if this resolves the issue or if you need further assistance with this issue. Thank you
March 5, 2025 at 8:01 am #16776847
szymonZ-2	Are there automatic translation available in Lifetime account? I found out that there are using this kind of license
March 5, 2025 at 11:46 am #16778230
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Yes, Automatic translation is available with Multilingual CMS, Multilingual Agency and Lifetime accounts: https://wpml.org/purchase/#:~:text=side%20translation%20editor-,Automatic%20Translation,-Save%2090%25%20of To use the automatic translation feature, you need to buy prepaid credits or enable pay-as-you-go subscription. Here is a doc for more details: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Please let me know if the WPML update issue is solved or if you need further assistance. Thank you for your cooperation
March 5, 2025 at 9:36 pm #16780659
szymonZ-2	I checked doc and I can't see options as in example. Translation of the texts: Translation Panel Translators Translation Tasks New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/translation-tools-tab-missing/