Payment Method Issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wants to downgrade their WPML subscription from a 3-website package to a 'Multilingual Blog' package for only 2 websites and update their payment method.
Solution:
We informed the client that we do not offer downgrade options for existing plans. They need to wait until their current subscription expires. After expiration, they can log in to their account and purchase a new subscription at the full price. It's important to note that the 'Multilingual Blog' subscription allows registration of only one site and does not include the WPML String Translation plugin, which means updates for this plugin won't be received.
To compare all available subscription plans, visit https://wpml.org/purchase/.
For instructions on how to update the payment method, please follow this link: https://wpml.org/purchase/how-to-change-your-payment-method/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 week, 5 days ago.

Assisted by: Andrey.

Author	Posts
October 27, 2025 at 8:07 pm #17523638
brahimb-4	Background of the issue: We bought a 3 website package and translated all pages with credits. Now we only need 2 websites to continue with WPML. We want the minimum package price and are considering the 'Multilingual Blog' package for our 2 websites: hidden link and hidden link. We also want to update our payment method. Symptoms: No specific issue or error message mentioned. Questions: Can we switch to the 'Multilingual Blog' package for our 2 websites? How can we update our payment method?
October 27, 2025 at 9:04 pm #17523733
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. I’m afraid we don’t offer downgrade options for existing plans. You’ll need to wait until your current subscription expires. Once it does, you’ll be able to log in to your account and purchase a new subscription at the full price. Please note that with a Multilingual Blog subscription, you can register only one site. Also, keep in mind that this plan does not include WPML String Translation plugin, so you won’t receive updates for it. You can compare all available subscription plans here: https://wpml.org/purchase/ If you’d like to change your current payment method, please follow these instructions: https://wpml.org/purchase/how-to-change-your-payment-method/