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This topic contains 2 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author Posts
September 6, 2023 at 1:32 pm #14352943

dorothyC

I changed the name of the portfolio from articles to stories and updated the permalinks. The pages in Arabic were translated manually before and are still there, however, when I click on the AR, the pages are not found (404)

Screen Shot 2023-09-06 at 3.31.24 PM.png
September 7, 2023 at 1:38 pm #14360003

dorothyC

Following up on this ticket to see if anyone can help with the permalinks issue

September 8, 2023 at 6:09 am #14363551

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 8, 2023 at 11:27 am #14366269

dorothyC

Thank you but it seems the issue is resolved.