Re-open support ticket

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Supporter timezone: Europe/Bucharest (GMT+02:00)

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Assisted by: Mihai Apetrei.

Author	Posts
January 20, 2025 at 8:27 am #16612005
michalP-55	Background of the issue: I need assistance with my site hidden link. I am trying to have my last support ticket re-opened because I was on holiday and could not reply in time. The last answer was related to ticket: https://wpml.org/forums/topic/string-transitions-2/ Symptoms: I need my last support ticket re-opened. Questions: Can you re-open my last support ticket?
January 20, 2025 at 1:06 pm #16613569
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Happy New Year, and welcome back. I can confirm that our system closed the older ticket automatically after a few days with no response. In our last ticket, I asked for this: Can you please create a full website backup and then go here (hidden link) and then update everything to the latest version? After you confirm that the updates are done, I will continue to investigate this matter to find out where those strings are coming from. I was wondering where I can find these custom strings (or if someone else built the site, maybe that person knows) because that will save us some time in the debugging process. So that is why I was asking about it. Can you please let me know if you were able to do this? Mihai
January 21, 2025 at 10:59 am #16617912
michalP-55	Hi I did all the updates you asked for