Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that on the 'agent' page in English, a hyperlink to the agency is clickable, but in the German translation, the link is not clickable.
Solution:
We found that when switching to the German language, the agent is not assigned to any agency. We recommend assigning the agent to the corresponding agency in the German translation.

If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Marsel Nikolli 4 months ago.

Assisted by: Marsel Nikolli.

Author Posts
July 30, 2024 at 8:12 am #16019088

markusP-25

Hi Marsel!
Great, thanks for the quick service. It worked and I'll remember it. Unfortunately, I have to bother you again. The following problems:

1)
on the "agency" page in the default language English, the 4 "listings" offered are displayed on this page:
hidden link

Problem:
on the translated page (German), these 4 "listings" are not displayed, even though I have already translated these 4 listings into German:
hidden link

2)

On the "agent" page in English, you can click on the agency hyperlink and get to the agency:
hidden link

Problem:
You cannot click on this link in German, although I have already translated the agency page into German:
hidden link

thank you for your time and support.

July 30, 2024 at 8:38 am #16019295

Marsel Nikolli

Hi,

We will continue troubleshooting issue #2 on this ticket.

Related to the issue with the agency link not working, I've checked the agent you shared as an example and it seems that when you switch to the German language the agent is not assigned to any agency, you would need to set one for the agent (the one in the corresponding language).

Please try doing that and let me know if you still have problems.

Regards,
Marsel

Screenshot 2024-07-30 103417.png