Split: WPML tried to translate this page three times and failed. To get it fixed, contact WPML Support.

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This topic is split from https://wpml.org/forums/topic/blogs-are-opening-with-two-different-urls/

This topic contains 4 replies, has 2 voices.

Last updated by anil-kumarS 1 year, 9 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
February 22, 2023 at 5:27 pm #13091445
anil-kumarS	WPML tried to translate this page three times and failed. To get it fixed, contact WPML Support.
February 23, 2023 at 12:55 pm #13099023
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Please see https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ and try the appropriate option and then follow these steps: 1) Make sure that your username has the first name, last name and email filled in your profile 2) Go to WPML-> Translation Management-> Translators 3) Make sure that your account has the correct language pairs to translate the page 4) Visit WPML -> Translation Management Dashboard 5) Choose the Pages you want to update the translation 6) Send it to Translation Basket 7) Visit WPML -> Translation Management -> Translation Basket 8) Send it for translation, by choosing yourself as a translator 9) Visit WPML -> Translations queue and translate the page by clicking the “Translate” button Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter. Regards.
February 25, 2023 at 9:47 am #13113419
anil-kumarS	I have followed your steps but that didn't helped me, still facing the same error, what are the causes of this issue ?
February 27, 2023 at 10:28 am #13122105
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for the updates. May I ask for admin access to your website to check the issue in detail. You can create a separate admin user for this purpose, which can be deleted afterwards. Also provide following detail to investigate/observe the issue: - detailed steps to reproduce the issue - links to pages in admin and on frontend - screenshots or screen recording if needed to explain - any other relevant information to observe/investigate the issue Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise. Please confirm it in your next reply or let me know if you do not agree with the mentioned. I've set your next reply as private to share this information safely. IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Before continuing on the site, I'll also need your confirmation and approval on each of the followings: 1) Is this a Live/Production or Staging/Dev site? 2) Is it OK to work on this site? 3) Is it OK to try some changes/fixes on the site and/or activate/deactivate/install a plugin on the site, which may cause conflicts with the other parts of the site? 4) Have you taken full backup of your website and database? Please confirm, thanks.