String Translation Issue

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This topic contains 10 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 3 months ago.

Assisted by: Marsel Nikolli.

Author	Posts
April 4, 2024 at 10:07 am #15482154
jelenaP-2	Hi, String translation is not working properly on my website. On home page I added the string tranlsation for "Explore" button but it is not working. Screenshot: hidden link Also there are many other string that are not working. My website link: hidden link
April 4, 2024 at 11:21 am #15482662
Marsel Nikolli	Hi, Thank you for contacting WPML Support, I will gladly help you. 1- Could you please tell me how those buttons are added to the page (are you using any page builder, or theme option to add them)? 2- If the button is part of a theme or plugin, can you please check the documentation in this link: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scan-the-theme-or-plugin 3- Can you please share a screenshot of the other strings that are not working? Looking forward to your reply, Marsel
April 4, 2024 at 1:16 pm #15483324
jelenaP-2	Hi, The button is added using template files and it is working fine few days ago. But suddenly stopped working. I update all the WPML plugins but still same issue. When I activate "Auto register string for translatation" in string translation page then it works fine. Screenshot: hidden link Can you please look into this issue. Also if you need website details please let me know. Thanks
April 4, 2024 at 1:28 pm #15483488
Marsel Nikolli	Hi, Thank you for the update and the information. I would need temporary access to your site's WP-admin to investigate this issue and understand it better. Please create an administrator user using any email address you prefer. Please fully back up your site (files and database) and confirm it in your next reply. Your next reply is set to private for you to provide the username and password details. Thanks, Marsel
April 4, 2024 at 4:04 pm #15484801
Marsel Nikolli	Hi, Thank you for the access, I was able to check. You mentioned that it was working before, can you recall if the issue started to happen when you installed any plugin or if you made a specific change on any theme option? Would it be possible to check if the issue happens in a minimal setup, meaning: - keep the theme you have - keep active only WPML Plugins and must-have plugins - disable all other plugins After, check if the issue is still happening. This will help check if there is any issue with any other plugin going on. Note: Please make sure you have a full backup (files & database) before trying anything on your website. ------ As an alternative you can try disabling the other plugins (not WPML) one by one while checking if the issue persists. Let me know how it goes, Marsel
April 8, 2024 at 9:46 am #15493402
jelenaP-2	Hi, I figureout the issue. The issue is with Contact Form 7 plugin. After deactivating this plugin, the string translation works fine but after activating, string translation stoped working. Can you please check and provide me solution for this. Thanks
April 8, 2024 at 9:55 am #15493415
Marsel Nikolli	Hi, Thank you for the update. Could you please try installing Contact Form 7 Multilingual from this link: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/ After installing the plugin, check if the issue persists and let me know. * Note: Please make sure you have a full backup of your website before making any updates/changes to your website. Regards, Marsel
April 8, 2024 at 10:06 am #15493503
jelenaP-2	Yes, I install this plugin "Contact Form 7 Multilingual" and activate but still the same issue. Can you please look at your end. Thanks
April 8, 2024 at 2:29 pm #15494887
Marsel Nikolli	Hi, I've checked the staging site you provided access and I noticed that you have the ACF plugin installed but the ACFML (https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/) is not installed. Can you please install ACFML as well and check if the issue persists?
April 9, 2024 at 12:47 pm #15499314
jelenaP-2	Hi, I install the ACFML plugin but still same issue. Please look into this again and fix this issue. Also, I gave you full access so you can also install and uninstall plugins to verify and fix this issue. Thank You.
April 9, 2024 at 1:51 pm #15499544
Marsel Nikolli	Hi, Thank you for the update. Could you please update all WPML plugins to the latest version? The latest version of WPML Multilingual CMS is 4.6.10, please update manually using FTP or cPanel and see if this resolves your issue. I tried updating from the staging site but it wasn't possible directly, and I wasn't able to access the FTP you provided. To do a manual update please follow these steps: - Deactivate the existing WPML plugin and add-ons. - Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records. - Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload/extract them to the plugin directory "wp-content/plugins". - Activate the WPML plugin and add-ons. Here is a documentation for more details: https://wpml.org/faq/updating-wpml-manually/ Please let me know if this resolves your issue or if you need further assistance with this issue. You won't lose any data as the data is saved in the database but you can create a full website backup before if you want to feel extra safe. Let me know how it goes.

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