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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the xstore theme and want to translate the 'Description after content' field in WooCommerce categories, but only the 'Description' appears after translation.
Solution:
The field you are trying to translate is a custom term meta. Here’s what you should do:
1. Navigate to WPML > Settings > Custom Term Meta Translation.
2. Change the translation preference for _et_second_description from 'Don't translate' to 'Translate'.
3. You can now translate this second description while translating your categories in WPML > Taxonomy Translation.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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This topic contains 6 replies, has 2 voices.

Last updated by ziga pipan 2 months ago.

Assisted by: Nicolas V..

Author Posts
October 16, 2024 at 9:08 am #16294265

ziga pipan

Background of the issue:
I'm using the xstore theme on my site hidden link. In the WooCommerce category, there is a special 'Description after content' field. I want to translate this field using WPML.
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Symptoms:
When I translate a category, it only shows 'Description' but not 'Description after content'.
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Questions:
How do I translate the 'Description after content' field in WooCommerce categories?

October 16, 2024 at 4:17 pm #16296940

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Welcome to the WPML support forum. Could you please submit your debug information, it will help me understand your configuration..

- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.
https://wpml.org/faq/provide-debug-information-faster-support/

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In the meantime, it looks like a custom field added by xstore in your categories:
1. Go to "WPML > Settings > Custom Fields Translation" and make sure that the field is translatable
2. Go back to your category in the original language and make a small edit (like adding a space at the end of a paragraph)
3. Try to translate it again

Another option, would be to translate a product (it could be a test product) that belongs to that category to see if the category description after content is translatable.

October 16, 2024 at 11:08 pm #16297989

ziga pipan

sending debug info

I'm not finding that field in WPML > Settings > Custom Fields Translation
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October 17, 2024 at 1:51 pm #16300783

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

At this stage, I'd like to request a temporary admin access – so I can further investigate.

I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

IMPORTANT: Before we proceed, please backup your site and database.

October 18, 2024 at 1:34 pm #16305068

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for the access. It wasn't a custom field but a custom term meta.
- Go to "WPML > Settings > Custom Term Meta Translation" and change the translation preference for "_et_second_description" from "Don't translate" to "Translate".

You should now be able to translate this second description while translating your categories in "WPML > Taxonomy Translation".

October 18, 2024 at 3:00 pm #16305344

ziga pipan

Thank you but I'm not finding "_et_second_description" anywhere??
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October 18, 2024 at 3:02 pm #16305353

ziga pipan

I see it's under system fields now, thank you 🙂
working ok

October 18, 2024 at 3:03 pm #16305391

ziga pipan

thank you for your help, great work!