[Resolved] Translate an element from a BuddyPress

Hi,

Thank you for contacting the support.

Before proceeding further, may I ask you to try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

- Update WPML plugins to the latest versions.

Then try to find the said strings in WPML -> String Translation. If these aren't found in there, try finding in Admin Strings and/or try scanning the said plugin/theme which is responsible for these strings. See following guides for details:

- https://wpml.org/documentation/getting-started-guide/string-translation/
- https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please let me know and I'll try my best to help you further on the matter.

Regards.

Thank you for the updates.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience and cooperation. I tried some workarounds but looks like these 2 strings "Details" and "Default Data" are the names of field groups in the Extended user profile fields. These are available in ST and translated but aren't displayed correctly on frontend.

Can you please create a minimal setup on this Sandbox site hidden link ? It is a fresh installation with WPML plugins setup as your site. You can upload your theme and plugins here and setup as needed.

You can use this plugin https://wordpress.org/plugins/download-plugins-dashboard/ to enable downloadable links for plugins and themes in Plugins and Themes pages respectively. Then you can upload in the sandbox via Plugins/Themes -> Add New.

A minimal setup to reproduce the issue is necessary. This way we can see if this only happens on your server or it's a global problem. Then I can also request expert insights from our 2nd tier team, to investigate the issue.

Please take your time and reply when the site is ready. Once you are able to reproduce the issue, please write down detailed steps about how one can reproduce the issue on another fresh installation.

See https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/ for details.