Translation Discrepancy in Gutenberg 'Details' Block Between Backend and Fronten

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the translation of a Gutenberg "Details" block text is not reflecting on the frontend, despite being correctly displayed in the Advanced Translator.

Solution:
We have resolved this issue in WPML version 4.6.10. We recommend updating to the latest versions of WPML plugins and WordPress. Before proceeding with the update, please ensure to take a full backup of your website and database.

After updating, check if the translation issue is resolved on the frontend.

If the problem persists or if this solution is not relevant to your case, perhaps because it's outdated or not applicable, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Compatibility, Exception

This topic contains 4 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
December 4, 2023 at 10:02 am #14984451
diegoC-51	I am encountering an issue with the translation feature of a Gutenberg "Details" block on my WordPress site. Despite translating the block text within the Advance Translator , the changes are not being reflected on the frontend. Specifically, the word "Además" in the original language has been translated to "Read more" in English. This translation is correctly displayed in the Translator. However, the frontend still shows the original Spanish "Además" instead of the updated English text. I have attached a screenshot to illustrate the discrepancy between the backend and the frontend. Notably, all other texts have been translated correctly and are displaying as expected. To address this issue, I have: Cleared the site cache. Verified that the issue persists post-clearance. Confirmed that the translation appears correctly in the backend editor. I would greatly appreciate your guidance in resolving this issue to ensure that the translated text is displayed accurately for all site visitors. If there are any specific settings that I need to adjust or if there is a known resolution to this problem, please inform me. Thank you for your assistance and time. Best regards, D.
December 5, 2023 at 9:01 am #14994185
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hello Diego, Thank you for contacting the support. I was able to reproduce the problem in my sandbox site (hidden link) and after some discussion I found that the said block is new and seems to have a compatibility problem. The issue occurs even with standard WP themes. I've escalated the problem to our 2nd tier team for further investigation and 'll get back to you as soon as there's more information. Regards.
December 6, 2023 at 8:55 am #15004969
diegoC-51	Hello Waqas, Thank you for the update and for escalating the issue. I appreciate the effort to reproduce the problem and look forward to the solution your team can provide. Please keep me informed as you learn more; resolving this is crucial for my work. Best regards, Diego
December 6, 2023 at 9:16 am #15005093
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sure, I'll keep you posted about the progress. So far, our team checked and it has been escalated further.
April 3, 2024 at 8:38 pm #15480457
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. The issue has been fixed in WPML 4.6.10. Please update to the latest versions of WPML plugins as well as the WordPress. IMPORTANT: Take full backup of your website and database beforehand. And let me know if this works for you or not.