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Supporter timezone: Africa/Cairo (GMT+02:00)
This topic contains 1 reply, has 1 voice.
Last updated by Osama Mersal 5 days, 12 hours ago.
Assisted by: Osama Mersal.
Author | Posts |
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December 12, 2024 at 5:26 pm #16509079 | |
Pieter |
<b>Background of the issue: </b> <b>Symptoms: </b> <b>Questions: </b> I made a screen recording of what is happening: hidden link |
December 12, 2024 at 7:05 pm #16509314 | |
Pieter |
I want to clarify that, if I edit the FR version of the page through Gutenberg (and change nothing) it has the same effect. |
December 15, 2024 at 12:23 pm #16514826 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
December 16, 2024 at 1:11 pm #16517450 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the access details. I checked the issue and found that the pages are pending review, so I approved the translation. After that, I made a minor edit to the default language page and updated the translation using the translation editor. When trying to reproduce the issue after that, the issue didn't happen. Kindly check this hidden link">video. Please check and let me know if you can reproduce the issue on the home page. Best regards, |
December 17, 2024 at 3:02 pm #16522419 | |
Pieter |
Thanks for the information, I'm failing to see however how it can be that when a page is in "pending review" it gets overridden like it did in my original video. Aside from that I tried it with another page where I: hidden link So am I understandin correctly we should always accept translations, before continueing to make changes to any page? Is there a way to prevent the whole reviewing system and have them by default always accepted so that our case doesn't happen anymore? |
December 17, 2024 at 3:59 pm #16522694 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, 1) Thanks for your reply. Please try the following steps to fix the issue: 1- Go to WPML-> Translations 2) For the pending review content, you can bulk approve the translations. If you want to use the automatic translation later without the review process, please go to WPML-> Settings and select "Publish right away without reviewing". Best regards, |
December 18, 2024 at 9:41 am #16524959 | |
Pieter |
Hi Osama, Thanks for the help, I've just tried your solution and it indeed does work but as I'm saying at the end of my video I can't believe this is desired logic on the side of WPML. This website is a quite small one in terms of amount of pages so accepting all translations in reviews is simple and editing the pages is a bit of a hassle but still duable. But we also have multiple websites with over 50 pages and one where there are more then 3.000 pages. As you can imagine going through all 3.000 pages in the original language (your steps 3 and 4) is not something that is doable in that case. Can you confirm that this is a bug you are reporting internally that it gets resolved? Is there a way we can prevent this from happening currently? hidden link |
December 18, 2024 at 10:18 am #16525113 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your reply. I tested the issue on a hidden link">sandbox site but couldn't reproduce it using the same steps. Kindly check this hidden link">video. I think the problem might be a corrupted database record or translation. The minor update forces WPML to re-create the translation job, which fixes the issue. The workflow when you use automatic translation should be the following: 1- Send a page to automatic translation Best regards, |
December 19, 2024 at 2:42 pm #16530591 | |
Pieter |
Thanks for the answer, I'll try to repeat the steps you said on 17/12. In the sandbox I would like to try it with a page that has a pattern that also needs translation as I think it could be related to that as we had various issues. Is there a different approach when working with patterns? What order of steps should we follow to make sure that both the pattern is translated and that the page uses the translated pattern and not the default one? |
December 19, 2024 at 3:39 pm #16530881 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, 1) If you can reproduce the issue on the sandbox site, please let me know the steps to check it and consult our 2nd tier support team. 2) Please check our guide regarding using the WordPress site editor. If you face any issues translating patterns, please open a new ticket for this issue, as we try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster. Best regards, |