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[Resolved] When I was translating the product, the translation process got stuck and kept showing as "in progr...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a product using WPML, but the translation process is stuck and continuously shows as 'in progress'.
Solution:
We found that the issue was due to a specific shortcode: 

[playlist type="video" tracklist="false" ids="89"]

. We resolved this by registering the shortcode in WPML -> Settings -> Custom XML tab with the following XML configuration:

<shortcodes><br /><shortcode><br /><tag>playlist</tag><br /></shortcode><br /></shortcodes>

For more details on how to register shortcodes, please check this guide.
After registering the shortcode, please resend the products for translation and check if they translate correctly.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 6 replies, has 0 voices.

Last updated by Osama Mersal 1 month, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
November 1, 2025 at 2:57 am #17537054

zaimianz

Background of the issue:
I am trying to translate a product on my website using WPML. I followed the instructions provided by the AI to complete the translation process.

Symptoms:
The translation process got stuck and kept showing as 'in progress.'

Questions:
How can I resolve the issue of the translation process being stuck in progress?
November 3, 2025 at 9:31 am #17540010

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes, and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
November 3, 2025 at 10:29 am #17540273

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I canceled the stuck jobs. Would you please send these three products for translation and let me know if they work as expected?

Best regards,
Osama
November 4, 2025 at 5:57 am #17543880

zaimianz

It still doesn't work; the translation process is stuck and cannot be translated.

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November 4, 2025 at 10:41 am #17544892

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I checked the issue further and found that it occurs because of the following shortcode. 

[playlist type="video" tracklist="false" ids="89"]

So, I registered this shortcode in WPML -> Settings -> Custom XML tab using the following code. 

  <shortcodes>
  <shortcode>
    <tag>playlist</tag>
    </shortcode>
  </shortcodes>

Please check this guide for more information on registering shortcodes.

After that, I tried to translate a product into hidden link">Chinese and it worked as expected.

Please resend the products for translation and let me know if they work correctly.

Best regards,
Osama
November 5, 2025 at 6:11 am #17548118

zaimianz

I tried translating them again, and now they've all been successfully translated. Thank you so much!
November 5, 2025 at 7:26 am #17548258

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

It's great to hear that the issue is fixed. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama