This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported an issue where switching the menu to the Spanish version caused it to fail to load, displaying a continuously spinning icon.
Solution:
We discovered that the WPeMatico Plugin was interfering with WPML's functionality. We recommend deactivating all non-WPML plugins and switching to a standard WordPress theme to check if the issue persists. It's crucial to back up your database and website before making these changes. If the problem continues, please ensure you have upgraded the shared user to Network admin to allow further investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic is split from https://wpml.org/forums/topic/wpml-error-message-unable-to-authenticate/
This topic contains 1 reply, has 2 voices.
Last updated by 4 months, 2 weeks ago.
Assisted by: Long Nguyen.
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