We have WPML installed into our woocommerce website. It has woocommerce and WC-Subscriptions plugins, with woocommerce multilingual enabled with status everything okay.
The webiste has two languages English and German, the default language is German. During WPML installation, its default language was English, we changed its default language later, after installing WPML.
The user subscribed to a subscription with German language, all emails including order received and order completed sent in German. Great!
Now an admin of the website (with his admin area language in English) add a renewal order to this user's subscription (or a renewal order added to this subscription by running wp-cron "Scheduled Actions"):
1. When the admin change the status of this renewal order to "Processing", the user receive the "Renewal Order Rceipt" email in English.
2. When the admin change the status of this renewal order to "Completed", the user receive the "Order completed" email in mixed content as the subject of the email and header in email body is in English language, the rest of the email is in German.
If the website admin change his language to German, the same above user, gets both emails in German.
The content of the email is checked, they are fully translated from English to German.
According to the WPML support representative's request, I was able to reproduce this issue in bellow test environment:
- Only WPML (WooCommerce Multilingual, WPML Multilingual CMS, WPML String Translation, WPML Translation Management) with WooCommerce and WooCommerce Subscriptions plugins are installed and activated.
- Theme is set to a WordPress default "Twenty Nineteen"
- A simple subscription product is added to the woocommerce and a user in German language signed up for it.
Thank you for taking the time to setup an example of this issue. I would like to "simplify" the description of the problem as follows:
<<. Emails generated from "Edit Subscription" screen use the Admin language of the user instead of the Order language (wpml_language) >>
Do you agree with the statement?
Steps to generate the problem :
Pre-step: Set Admin language to EN in admin user profile
1. Create a DE order with the product provided : Test Product DE
2. Complete the order
3. Either go to resulting parent order and select the associated subscription -- OR -- go to Woocommerrce > Subscriptions and select the hypertext Subscription number that belongs to the parent order.
4. In the edit screen, select "Process Renewal" from Subscription Actions sidebar section.
5. Check resulting email log and you will see that the emails generated from Woocommerce edit screen are in correct order language but the emails generated from the Subscription edit screens are not. (see image)
If you agree, I will now send a copy of this site to our compatibility team.
Hello Yvette!
I think the rest of the message is okay, but please consider bellow two points:
A. One additional step between step 4 and step 5 is required to invoke sending the second email of the same order to the customer, the step is as bellow:
4.2: Now go to the Woocommerrce > Orders and click on the id hyperlink of the recently created renewal order (created in step 4), in the order edit screen, change the status of the order to "Completed" and click update.
B. For your step 5 (the email which are okay are generated from Woocommerce ORDER screen, not the Woocommerce EDIT screen) and the renewal order was not included, so you need to change the sentence as bellow:
5. Check resulting email log and you will see that the emails generated from Woocommerce customer order screen are in correct language of order, but the emails generated from the Subscription edit screens and Renewal order edit screen are not.
I also added a screenshot, in which I pointed to both emails.
This issue is now escalated to our compatibility team for more work.
Thank you so much for your collaboration. I hope to have news for you soon but please also feel free to write in with status request.
In order to send this email in the order language, please apply following code modifications.
Modify this file /woocommerce-subscriptions/includes/emails/class-wcs-email-processing-renewal-order.php: line 74
Add this code:
if (class_exists('sitepress')) {
do_action('wpml_switch_language', get_post_meta($order_id, 'wpml_language')[0]);
}
Just below this line:
function trigger($order_id, $order = null)
{
ADDITIONALLY
- Go to WooCommerce > Settings > Emails > Processing Renewal order.
- Actually type a "Subject" and "Email heading". content. (what you see is placeholder text - you need to enter something in that field so the text turns black).
- Go to WPML > ST and translate it. Be sure that you are translating the strings under the domain "admin_texts…".
Please let me know if these changes work for you or if you need help to apply them.
The changes have been applied to the sandbox site if you want to test them there first.
Hello,
Unfortunately the issue is still persists with the same Sandbox you mentioned. Go to the same sandbox, try to add a renewal order to subscription #26 and see the email log. Then complete the mentioned renewal order, then see the email log. (The user and subscription language both are DE, the newly added renewal order language is also DE)
If you do the testing with a subscription in DE language instead of EN would be better, as in English, the base text is also in EN, so you can not see the issue.
I will appreciate if I have someone assigned to this ticket whose timezone is near to Europe. Unfortunately, your and my timezone are totally opposite to each other, we are starting with night, while you are starting to answer the ticket, then you need to wait 24 hours to get a reply and same to me. This causes more delay for interaction and feedbacks.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Our developers are looking into this, can you confirm that in this last mail, only those strings are the only things that are missing its translations? the rest seems ok.
Hello Alejandro,
Thank you for taking the follow up and thanks from @Yvette for transferring it.
So, regarding your concern:
With the code change requested by @Yvette above, yes the rest of the email is in German but except: Emali Subject, Heading in email body and footer (additional content) of the email.
If I revert back the requested code change, it goes back to the first stage of this ticket. So, it means with this code change you found the problem and are near to get a solution soon.
this will allow you to find them easier and then register + translate them.
that should do it. you can test it in the sandbox site ( i forgot to translate the footer but the rest was translated using the method above and it all worked).
Hello,
I followed the link, added unique text to the subject in WC > Settings > Mails > Process Renewal.
But still unable to find it in string translation, I don't know what I am missing? I am doing as bellow:
1. checked "Track where strings appear on the site" and clicked "Apply";
2. checked "Look for strings while pages are rendered", clicked "Edit" button here and saw "select all" is checked.
After this, I went to WC > Settings > Emails > Processing Renewal order, added unique text to the "Subject" and clicked "Save changes".
Then I went back to WPML > ST and now searched for the unique strings I added above, nothing to find to translate.
