This thread is resolved. Here is a description of the problem and solution.
Problem:
1. The client is unable to connect the WPML plugin to wpml.org, which is necessary for checking new releases and security updates.
2. The client is unable to enable WPML's Translation Editor for use with Elementor, receiving a message that the action is not allowed.
Solution:
For the first issue, we recommend following the troubleshooting steps in our documentation. Please ensure to whitelist the following domains: wpml.org, cdn.wpml.org, api.wpml.org, api.toolset.com, and cloudfront.net. You can find detailed instructions here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
Regarding the second issue, we have opened a new ticket to address the problem with enabling WPML's Translation Editor for Elementor. You can follow the progress and find the solution once it's posted at this URL: https://wpml.org/forums/topic/split-one-more-step-before-you-can-translate-on-elementor/.
If these solutions do not seem relevant to your situation, please do not hesitate to open a new support ticket with us for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 1 year, 4 months ago.
Assisted by: Andrey.