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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where a notice does not disappear even after following suggested actions, and the WPML plugin is unable to register due to a 'Site key not matching' warning.
Solution:
If you're experiencing a persistent notice and issues with WPML registration, we recommend you first try to force a connection to wpml.org by going to Plugins > Add New > Commercial tab and clicking on the "Check for updates" button. If there are no errors and the notice persists, consider it a false positive. Additionally, ensure that WPML URLs are whitelisted in your firewall by checking our troubleshooting registration documentation.

If the issue is related to 'Site key not matching' warnings, follow these steps after ensuring you have a full site backup (mandatory):
1. Visit your account page at https://wpml.org/account/sites/ and delete the key for the site.
2. Navigate to Plugins > Add New > Commercial tab.
3. Click on "Unregister WPML from this site".
4. Refresh the page.
5. Click on "Get a key for this site" and copy the newly generated code.
6. Return to the Plugins > Add New > Commercial tab and register the site with the new key.

For more detailed instructions, please refer to our documentation on how to register WPML and troubleshooting registration.

If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 7 replies, has 2 voices.

Last updated by Bigul 1 year ago.

Assisted by: Bigul.

Author Posts
October 31, 2023 at 6:20 am #14696671

alexeyK-12

Any actions we do not take do not solve the problem.
hidden link

photo_100.jpg
October 31, 2023 at 1:39 pm #14700257

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please visit Plugin>>Add new>>Commercial tab and click on the button "Check for updates", this will force the connection to wpml.org. If you don't get any error, the notice should disappear, or you can consider it a false positive.

In some cases, it may appear due to conflict with firewalls. So you may need to whitelist WPML URLs. Please check the following URL for more details.

https://wpml.org/faq/troubleshooting-registration/#wpml-plugin-cannot-connect-to-wpml-org

--
Thanks!

Bigul

November 1, 2023 at 1:49 pm #14708001

alexeyK-12

hi.
didn't help
that's what they did

November 1, 2023 at 4:02 pm #14709011

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

November 2, 2023 at 2:59 pm #14718097

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the details. The installer support section is showing wpml: Unable to register: Site key not matching warnings. Please check the following URL.

hidden link

So please try the following steps after a full site backup{mandatory} and let us know your feedback.

- Go to your account page (https://wpml.org/account/sites/)
- Delete the key for the site - hidden link
- Go to Plugins>>Add New>>Commercial tab
- Click on "Unregister WPML from this site"
- Refresh the page
- Click on "Get a key for this site"
- Copy the newly generated code
- Visit back to Plugins>>Add New>>Commercial tab
- Register the site with the new key

Please refer to the following documentation for more details.

hidden link

https://wpml.org/faq/install-wpml/#register

https://wpml.org/faq/troubleshooting-registration/

--
Thanks!

Bigul

November 7, 2023 at 7:05 am #14743405

alexeyK-12

hi checking this out

November 7, 2023 at 7:34 am #14743627

alexeyK-12

thank you
decided

November 7, 2023 at 8:17 am #14744073

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the feedback. Happy to know you are getting the expected results now. Please feel free to ping us if you need any further assistance with WPML.

--
Thanks!

Bigul