crocoblock meta boxes translation

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Tagged: Compatibility

This topic contains 15 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 5 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
July 6, 2023 at 9:04 am #13956819
anastasiaM	Still trying to translate meta field option value. Nothing works
July 6, 2023 at 2:38 pm #13961241
Mohamed Sayed	Hi there, Thanks for contacting WPML support. Could you please confirm that you tried my colleague's suggestion here https://wpml.org/forums/topic/crocoblock-meta-boxes-translation/#post-13892595 by updating the product translation after making a small change to the original and saving it? If yes, please create a full backup of the database and website then Please go to WPML > Support > Troubleshooting page, and click the following: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Set language information - Fix post type assignment for translations Then create a new product, translate it, and check if you still see the same issue. Let me know please how that goes. Kind Regards, Mohamed
July 6, 2023 at 4:00 pm #13961893
anastasiaM	The problem is that this meta field is used in product archive template. It is taking from product data.I saw that the data is incorrect and this should b fixed. But even the title does not get translated hidden link hidden link
July 8, 2023 at 4:00 pm #13971717
Mohamed Sayed	Hi, Sorry for the late reply due to the weekend. I checked the site and performed many tests but the issue persists. I think this could be related to the following known issue: https://wpml.org/errata/jetsmartfilters-smart-filters-custom-fields-are-not-translated-in-secondary-languages/ But the workaround mentioned in the errata page didn't help, so I escalated the issue to the 2nd tier support team and will update you once I get their feedback.
July 10, 2023 at 1:10 pm #14000921
Mohamed Sayed	Hi, I'm afraid we couldn't find any clues yet. May I kindly ask you to replicate the issue on one of our testing sites and let us know the steps? This will help our compatibility developers to investigate the issue further and try to provide a fix. I have created this clean sandbox setup on our servers here: hidden link (one-click login) The site includes some dummy products + categories, and the following plugins are already installed: - WooCommerce - Elementor - JetEngine - JetSmartFilters I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also try to recreate the issue and provide us with the exact steps. Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue If the issue is going to take place on this clean setup on our servers too, then I can forward this to our compatibility department. I also suggest contacting Crocoblock support and sharing the issue with them as they are aware of the previous similar issue, so probably they can provide a quick fix. Please let me know how that goes and what you are able to find.
July 12, 2023 at 3:37 pm #14026775
anastasiaM	The site this is development from is the cavedegeneve.ch I already told one of their staff to upload the developement install according to this guide. Please keep it open until they have given me news. I think they will work on this next week
July 12, 2023 at 4:39 pm #14027187
Mohamed Sayed	Sure, take your time. I will be waiting for your updates.
July 15, 2023 at 7:07 am #14041919
anastasiaM	The company has duplicated the issue. I will check on Monday and let you know
July 16, 2023 at 11:59 am #14044349
Mohamed Sayed	Thanks for letting us know, take your time.
July 17, 2023 at 4:40 pm #14051877
anastasiaM	The company employee tried to reproduce the bug on the test install you created. Here is the testing procedure hidden link
July 18, 2023 at 10:52 am #14058373
Mohamed Sayed	Thanks, I forwarded the steps to our compatibility developers and will let you know you once I get their reply.
July 24, 2023 at 5:47 am #14085609
anastasiaM	Is there anything new on this?
July 24, 2023 at 4:38 pm #14091537
Mohamed Sayed	Hi, Sorry for the late reply! Our compatibility team is still working on this issue, I will update you once I get their feedback.
July 25, 2023 at 7:32 am #14093585
Mohamed Sayed	Hi, Thanks for your patience! Please try the following steps: 1. Open the wp-content\plugins\jet-smart-filters\templates\filters\select.php file 2. Replace the following snippet (line 58): foreach ( $options as $value => $label ) { With: foreach ( $options as $value => $label ) { // WPML workaround for compsupp-6878 $label = apply_filters('wpml_translate_single_string', $label, 'Jet Engine Admin Labels', 'Admin Label - '.$label ); 3. Make sure that the strings are translated in WPML > String Translation Let me know please if that helps.
July 25, 2023 at 1:54 pm #14097089
anastasiaM	No. The texts are translated but nothing changes. Maybe you should login to check. We need to deliver by Monday the latest. And this cannot be solved 🙁