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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 1 week, 1 day ago.

Assisted by: Kor.

Author Posts
December 24, 2024 at 11:12 am #16543404

umutE-4

Hello Kor again,

You have been so helpful so far. Thanks for your asisstance. There is one another topic, I want to ask you. When I add new blog article in Russian language I face a such an error as shown in the attachment whereas the article is normal at the all languages.
Could you please help me?

December 24, 2024 at 11:14 am #16543412

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Could you please share the URL of the page in question here? Also, please list the steps to replicate the issue.

December 24, 2024 at 1:52 pm #16543909

umutE-4

hidden link

This is the url I am talking about.

When I add an article in russian blog I face an error as shown in the picture in attachment

EKRAN.png
December 26, 2024 at 7:07 pm #16547543

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked and it looks like there are some errors coming from the server as shown in the attached screenshot. Could you share FTP access here so that I could check the error logs?

Screenshot_114.jpg
January 6, 2025 at 6:38 am #16565108

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Just letting you know that I'm still investigating this and will come back to you as quickly as possible.

January 6, 2025 at 7:10 pm #16567426

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.