Failed to load resource ams.wpml.org/mini_ap…on?version=3.29.9:1

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 4 replies, has 0 voices.

Last updated by Itamar 1 hour, 32 minutes ago.

Assisted by: Itamar.

Author	Posts
August 22, 2025 at 10:26 am #17340280
vadimP	Background of the issue: I am trying to install a plugin on my site hidden link, but I encounter an error during the installation process. Symptoms: Failed to load resource - ams.wpml.org/mini_ap…on?version=3.29.9:1. Installation failed: Download failed. Unauthorized. Questions: Why am I getting an 'Unauthorized' error when trying to install a plugin? How can I resolve the 'Failed to load resource' error from ams.wpml.org?
August 24, 2025 at 1:40 pm #17343316
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, From our side, your site is not being blocked. I can also see you are using the correct site key. And the REST API is enabled on your site. Do you still get this problem? If so, can you please go to WPML -> Support -> Installer Support, it should be here on your site hidden link. Do you see any errors there? If so, please share them with me. And if you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please back up the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
August 28, 2025 at 3:06 pm #17355792
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I can see this error in the console of your site: ?wpml-app=ate-dashboard&ver=476000:686 GET <em><u>hidden link</u></em> 404 (Not Found) _l @ ?wpml-app=ate-dashboard&ver=476000:686 (anonymous) @ ?wpml-app=ate-dashboard&ver=476000:686 Pl @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 (anonymous) @ ?wpml-app=ate-dashboard&ver=476000:686 Promise.then value @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 (anonymous) @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 o @ ?wpml-app=ate-dashboard&ver=476000:686 value @ ?wpml-app=ate-dashboard&ver=476000:686 c @ ?wpml-app=ate-dashboard&ver=476000:686 setTimeout value @ ?wpml-app=ate-dashboard&ver=476000:686 Ml @ ?wpml-app=ate-dashboard&ver=476000:686 __webpack_require__.g.ateDashboard @ ?wpml-app=ate-dashboard&ver=476000:1721 (anonymous) @ ?wpml-app=ate-dashboard&ver=476000:1726 I can also see that it is not possible to map the site's languages. Please see the attached screenshot, cant-map-lang.jpg. However, here hidden link I can see that after clicking the Check for updates button, your site gets the option to update to our latest versions. Please see the attached screenshot update-tolatest.jpg. Can you please update WPML and its add-ons to their latest version and see if the problem persists? ** Important! Please make a full site backup (files and DB) before you proceed with those steps** If it doesn't help, try re-registering WPMu on your site. 1. Go to your account here https://wpml.org/account/sites/ 2. Delete any other instance of this site's registration. 3. On your site, unregister the site. You can do it here: hidden link 4. Press the 'Register this site' option. 5. This will open in a new tab, https://wpml.org/account/sites/, and enable you to register the hidden link. 6. Copy the new site key and add it to the field on your site here: hidden link Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week. Regards, Itamar.
August 29, 2025 at 8:24 am #17357068
vadimP	Thanks Itamar, I've removed all Skanstehof keys from account and registered a new one. After that I updated WPML and as we use Rank Math - I added WPML SEO I'm checking console and I see another WPML error Failed to load resource: the server responded with a status of 404 () hidden link
August 31, 2025 at 9:00 pm #17360936
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. Our second-tier supporter said that you should give all privileges to the dB installation and then try again. Can you please try that and see if it helps? Regards, Itamar.