Help needed to transfer translation credits from development to production site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client purchased a WPML account with translation credits for a development site and later moved the site to a production domain. The translation credits remained tied to the development site, and the client was unable to transfer them to the production site.
Solution:
1. Visit your account at https://wpml.org/account/sites/
2. Delete any existing registrations of the site.
3. Unregister the site at https://www.corob.com/wp-admin/plugin-install.php?tab=commercial
4. Click 'Register this site' to open a new tab for site registration.
5. Register the production site and copy the new site key into the field on your site.
Additionally, the WPML support team has moved the 92,000 credits from the development site to the client's WPML.org account, where they now have a total of 113,000 credits. These credits can now be assigned to any registered site.

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Tagged: Credits

This topic contains 1 reply, has 0 voices.

Last updated by Itamar 1 month, 2 weeks ago.

Assisted by: Itamar.

Author	Posts
July 17, 2025 at 9:57 am #17244857
e-mind-s.r.l.L	Background of the issue: I purchased the €99 WPML account with 92,000 translation credits for a website we were developing (www.corob.e-mind.com). I registered WPML on that domain and marked it as a development site. When we moved the site to the client’s live domain (www.corob.com), I used the gear icon in the WPML dashboard to change the site status from 'development' to 'production'. But, the credits remained tied to the development site. Symptoms: The development site no longer has a key, but it still has the credits. The production site is correctly registered, but it has no credits. Questions: How can I transfer the translation credits from the development site to the production site now? Could you please transfer the 92,000 credits to the production domain (www.corob.com) on my behalf, since I can no longer access the development site due to the missing site key? I can't reassign the previous key to the development site because it's now linked to the production domain. I'm stuck and don't know how to proceed — help me!
July 17, 2025 at 11:22 am #17245524
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I confirm you had 92000 on hidden link. I was unable to move them to hidden link because I think you have not completed the transfer process from the development to production. If you believe you have done everything correctly, then please try to reregister hidden link in the following process. 1. Go to your account here https://wpml.org/account/sites/ 2. Delete any other instance of this site's registration. 3. On your site, unregister the site. You can do it here: hidden link 4. Press the 'Register this site' option. 5. This will open in a new tab, https://wpml.org/account/sites/, and enable you to register hidden link. 6. Copy the new site key and add it to the field on your site here: hidden link In any case, regarding the 92,000 credits associated with hidden link, I have moved them to your wpml.org account. You had 21,000 credits on your account, and you should now see 113,000 credits. You can not assign those credits to any of your registered sites. Regards, Itamar.