[Resolved] I cannot translate some of the top page sentences. I have translated in the string translation secti...

Hi,

Thank you for contacting WPML Support. I visited the home page of your site and I can see a few strings that are not translated into English language as you can see in the attached screenshot.

To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

I’ve logged in to your site and followed the below steps:

1. Added the below XML in WPML >> Settings > Custom XML Configuration section:

<wpml-config>
  <admin-texts>
    <key name="dp_options">
       <key name="index_content5_desc"/>
      <key name="index_content4_items">
        <key name="*">
          <key name="headline"/>
          <key name="desc"/>
        </key>
      </key>
    </key>
  </admin-texts>
</wpml-config>

2. Went to WPML >> String Translation page.
3. Searched for the problematic strings one by one.
4. Assign the correct source language using change the language of selected strings dropdown as you can see in the attached screenshot.
5. Added the correct translation in English language.

Now it seems to be showing the correct translation in English. Could you please check and confirm?

Thank you for your cooperation and patience

You're welcome! The issue has been fixed permanently, so changing the contents should not cause it to happen again. Feel free to create a new chat/ticket anytime if something for us later on and we would be more than happy to help.

Thank you